24 Hour Home Care · 11 hours ago
Customer Service Coordinator
Concord, CA
Full-time
Hybrid
Entry Level
$21/hr - $23.63/hr
1+ years exp24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. The Customer Service Coordinator supports Disability Services operations by managing inbound communications, resolving inquiries, and ensuring consumers and providers receive timely, accurate support.
Health CareHome Health Care
Responsibilities
Manage inbound phone and email communications, responding promptly to inquiries from consumers, providers, and Regional Center partners
Assign and track support tasks, ensuring timely resolution and communication across team members
Maintain and update consumer and provider records in case management systems and shared databases
Coordinate documentation and prepare required materials for ongoing service delivery
Assist with billing, payroll, and enrollment issue resolution in collaboration with cross-functional teams
Support quality assurance by monitoring and maintaining accurate data, reports, and system entries
Identify and escalate urgent or complex issues to appropriate team leads or management
Contribute to outbound communication projects, process improvement initiatives, and special projects as assigned
Ensure compliance with HIPAA, Regional Center, and company documentation standards
Qualification
Required
Spanish fluency is required
Customer service or client-facing experience (1–2 years preferred)
Excellent written and verbal communication skills, with the ability to engage professionally and empathetically
Strong organizational and multitasking abilities in a fast-paced environment
Proficiency in Microsoft Office (Word, Excel, Outlook) and ability to learn internal systems quickly
Detail-oriented with strong problem-solving and analytical capabilities
Effective time management and prioritization under tight deadlines
Collaborative and service-focused approach with adaptability to changing needs
Preferred
Customer service or client-facing experience (1–2 years preferred)
Familiarity with Regional Center systems or developmental disability services preferred
Company
24 Hour Home Care
One of the largest, most trusted in-home care companies in the nation.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-10-14Acquired
Leadership Team
Ryan Iwamoto
President and Co-Founder
Jacqueline E. Davis ✯ COO, CPA
Chief Financial Officer, CFO | Chief Operations Officer, COO | Vice President, VP | Controller
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