Ambient · 20 hours ago
Microsoft Dynamics Systems Admin - Ambient Enterprises
United States
Full-time
Remote
Mid, Senior Level
$90K/yr - $115K/yr
5+ years expAmbient Enterprises is an umbrella company for 25 recognized industry leaders in the custom HVAC market. They are seeking an experienced Microsoft Dynamics CRM and Field Service Trainer to lead training and functional support initiatives across newly acquired and existing business units, ensuring that teams are effectively trained in utilizing Dynamics CRM and Field Service applications.
ConstructionCustomer ServiceHeating Ventilation and Air Conditioning (HVAC)
Responsibilities
Conduct training sessions for sales, service dispatch, and administrative teams on Microsoft Dynamics CRM and Field Service modules, both remote and on-site
Develop and maintain training materials, including user guides, tutorials, and hands-on workshops, tailored to different teams and roles
Provide ongoing support post go-live, assisting users with Dynamics CRM and Field Service navigation and troubleshooting inquiries
Support onboarding of new employees to ensure proficiency in Microsoft Dynamics from day one
Collaborate with IT teams, project managers, and business leaders to align training with deployment schedules and processes, while gathering feedback to refine programs
Assist with functional testing of new features and updates, providing feedback to IT on usability and process improvements
Qualification
Required
Proven experience delivering user training for Microsoft Dynamics CRM, Field Service, or similar platforms
Strong background in developing training materials, including manuals, quick reference guides, and workshop exercises
Excellent verbal and written communication skills, with the ability to simplify complex system functions into clear instructions
Hands-on experience in user support, troubleshooting, and providing hyper-care post go-live
Demonstrated capability in conducting system functional testing and documenting observations
Willingness to travel extensively within the United States (~50% of the time)
A problem-solving mindset with a focus on user experience and operational efficiency
Highly organized with strong attention to detail and the ability to manage multiple training engagements independently
Bachelor's degree in information technology, Education, Business Administration, or a related field
Minimum of 5 years of experience in training roles involving CRM and Field Service applications, preferably with Microsoft Dynamics CRM or similar enterprise systems
Preferred
Prior experience supporting user acceptance testing (UAT) or functional system testing is advantageous
Company
Ambient
Ambient unites top HVAC teams, renowned for dedication and industry excellence, ensuring solutions for diverse spaces.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
LBC Credit Partners
2024-01-10Debt Financing
Leadership Team
Edward Dunlap
Chief Financial Officer
Louis Arzano
Chief Operating Officer
Recent News
Company data provided by crunchbase