Arizona Financial Credit Union · 6 days ago
Commercial Loan Servicer III
Phoenix,AZ,US
Full-time
Hybrid
Mid, Senior Level
5+ years expArizona Financial Credit Union is seeking a Commercial Loan Servicer III to perform complex loan servicing duties and ensure accurate processing of loan transactions. This role involves providing support to lower-level Commercial Loan Servicers and maintaining the integrity of the loan portfolio.
BankingFinanceFinancial Services
Responsibilities
Shows expertise in all Commercial Loan Servicer I & II tasks
Cross trained to manage all Level 1 & Level II tasks for the Residential Servicing department
Provides superior service to members (Internal and External) via the department ACD line, Temenos workflows and email
Adheres to quality standards for consistent, high-quality service
Provides support to other functions within the department
Performs I/O to P&I conversions
Prepares and generates reports, including SCRA reports
Conducts UAT testing
Provides approval for cashier’s check requests made by Commercial Loan Servicers I and II
Reviews decision documents and ensure compliance with established procedures
Manages FBO overrides
Handles member escalations on behalf of leadership as needed
Requests force placed insurance as necessary
Conducts audits and manage the department inbox
Provides overflow and support for Commercial Loan Servicers I and II
Prepares and approves 1098/1099's for applicable loans
Manages the department’s Sageworks pipeline and participate in pre-boarding calls
Handles specialty loans such as Flooring Lines of Credit, Letter of Credit, Participation Loans, etc
Facilitates Successor in Interest processes
Recommends, develops, implements, research and updates process and procedures that streamline and create operational efficiencies within Commercial Servicing
Facilitates ongoing training for Commercial Servicing Specialists which includes but is not limited to loan boarding, payments and payoffs, tickler report maintenance and call back processes
Leads hosted trainings and provide technical skill-based one on one training
Performs other job-related duties as assigned
Qualification
Required
High School diploma or GED and five-seven (5-7) years of experience in commercial loan servicing or two (2) years of experience in AFCU Commercial or Residential Loan Servicing, including expertise in boarding, tickler management, and payoff standards
Knowledge of loan operation standards with basic knowledge of lending, compliance, and credit regulations
Professional written, verbal communication, problem solving, and interpersonal skills, along with the ability to produce quality work within tight time frames while managing multiple assignments
Ability to work on specific issues related to the credit union's core operating system Silverlake
Strong work ethic, the ability to prioritize and adapt to changing deadlines, advanced interpersonal skills, excellent communication skills, and the desire to work as a team to support the overall success of the credit union
Preferred
Knowledge of Silverlake and LaserPro
Construction lending and SBA servicing experience
College degree or any relevant financial industry certification
Company
Arizona Financial Credit Union
Arizona Financial Credit Union is a not-for-profit financial cooperative that provides consumer and small-business banking services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Amy Hysell
President & CEO
Recent News
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