EXL · 7 hours ago
Senior Assistant Vice President, Account Management, Healthcare Payer Sales
United States
Full-time
Remote
Senior Level, Lead/Staff
$161K/yr - $185K/yr
10+ years expEXL is seeking a dynamic Senior Assistant Vice President to manage key client relationships to achieve annual revenue targets and drive client satisfaction. The Sr. AVP will serve as the primary liaison with executive business sponsors and will foster growth of existing services while ensuring a seamless, value-driven client experience.
AnalyticsBankingOutsourcing
Hiring Manager
Amy Garten
Responsibilities
Primary liaison with the key business sponsors at clients, develop and maintain key relationships, discern key strategic goals and plans of clients, function as gatekeeper to clients, be the voice of the clients within EXL
Performance – Ensure creation of and monitor monthly/quarterly published metrics, discuss any deviances / concerns with internal areas (GMs / Operations / IT / Engagement Management / Compliance) and escalate internally as needed, communicate any resulting issues to client
Solutioning - Understand pain points for the client and map relevant products, services and solutions to those, including working with EXL’s Product, Service and Solutioning areas to develop customized solutions as appropriate; Lead the effort along with Solutioning and/or SMEs from the various business units to deliver the appropriate offerings and the right value proposition to the client; Including negotiating business terms of SOWs covering such offerings
Collaborate with current contacts to identify opportunities to expand current services, both in existing areas of client as well as others
Work with Sales to expand / up-sell programs to client - this could be up-selling to the current client group and / or getting additional contacts within the client and delivering new solutions
Add strategic perspective to process to ensure tactical issues do not impact performance or client satisfaction
Create and maintain strategic account plans and communicate status against the tactical implementation of each plan
Set up and run regular Monthly and Quarterly Business Review meetings with clients
Work with other internal groups as needed to prepare material for all such regular meetings and align delivery expectations
Keep key business leaders at clients informed of high level progress and challenges as appropriate
When appropriate, assist in bringing in strategic perspective and client business leaders to resolve tactical roadblocks to success
Work closely with Operations for these key clients to ensure overall client health and satisfaction
Be available for all escalations from clients – then communicate them to internal groups, such as GMs / Operations / IT / Compliance)
Manage, with General Counsel, amendments to SOWs for changes in business terms
Qualification
Required
10+ years' experience in the health plan domain of the healthcare industry
Proven history of personally originating new opportunities within large, complex client organizations at a national scale
Deep understanding and experience in selling solutions to healthcare insurance payers
Strong appreciation for various delivery models including analytics, software, and platform enabled services models
Strong communication, presentation, and logical reasoning skills
Ability to engage C-level executives in detailed solution, transition and transformation shaping discussions
Strong sales process and operations skills (pipeline management, forecasting, budgeting, etc.)
Strategically minded and able to create a consultative and solution-minded sales environment
A forward & innovative thinker constantly focused on shaping the organization to meet and anticipate both near and long-term business needs based on market and regulatory trends
Demonstrated ability to work in a multicultural, global environment
Preferred
MBA or Advanced Degree preferred
Company
EXL
EXL is a provider of Transformation and Outsourcing services to Global 1000 companies in multiple industries
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$150MKey Investors
The Orogen GroupFTV Capital
2018-10-02Post Ipo Debt· $150M
2006-10-20IPO
2004-12-01Series Unknown
Leadership Team
Rohit Kapoor
Chairman & Chief Executive Officer
Brad Burdick
SVP, Insurance Domain Platforms
Recent News
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2026-01-13
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2025-12-24
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