Riverstone Logistics · 1 day ago
Operations Coordinator, Routing & Dispatch
Lubbock, TX
Full-time
Onsite
New Grad, Entry LevelRiverstone Logistics is committed to being a reliable freight forwarding partner, focusing on enhancing customer experience through final mile deliveries. The Operations Coordinator will assist in routing, dispatching, and client delivery objectives while monitoring motor carrier performance and troubleshooting delivery issues.
Freight ServiceLogisticsTransportationWarehousing
Responsibilities
Facilitate day-to-day delivery operations, including the monitoring of morning loadout, delivery activity, evaluation of motor carrier needs, and customer service in accordance with agreed quality and production standards of the client
Oversee the load out process to verify that products are handled properly and loaded securely to minimize damage
Ensure timely reporting of loadout compliance as well as motor carrier compliance within industry fair standards and the agreed-upon communication mechanism
Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and personnel
Provide operational support to the distribution center team as needed, including assisting with audits and process improvements
Utilize client-specific routing software
Communicate with other departments on updates, meetings, and other as needed
Perform route monitoring utilizing client-specific software
Check in reschedules that are brought back by motor carriers
Process returns through the clients portal at participating locations
Move inventory safely using material handling equipment (as needed)
Serve as a point of contact for escalations from the client
Schedule orders and notify the customer of their time windows for next day delivery
Performing other duties as assigned (may vary based on client requirements)
Qualification
Required
High School Diploma/GED or equivalent required
Strong people and operational management skills
Experience utilizing Microsoft Office products (Excel, Teams, etc.)
Excellent verbal and written communications skills
Excellent interpersonal skills
Excellent customer service skills, including conflict resolution
Ability to adapt to changes in a fast-paced environment
Routing, scheduling, and checking on delivery status
Ability to embrace new technology
Company
Riverstone Logistics
Riverstone Logistics is a transportation company that provides logistics, warehousing, and freight forwarding services.
Founded in 2017
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Charlie Workmon
CEO and President
Mason Bradley
Senior Vice President, Human Capital
Recent News
Seattle TechFlash
2025-09-17
Seattle TechFlash
2025-04-02
The Business Journals
2025-01-11
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