Atkore · 1 day ago
Mgr - Customer Service
Harvey, IL
Full-time
Onsite
Mid, Senior Level
$84K/yr - $115K/yr
7+ years expAtkore is a leading provider of electrical, safety and infrastructure solutions, focused on serving the customer. They are seeking a Customer Service Manager to manage daily operations and drive excellence within the customer service and sales support departments.
IndustrialIndustrial ManufacturingManufacturing
Responsibilities
Coordinate and monitor customer service and sales operations to ensure company requirements and goals are sufficiently met daily
Hire and train new customer service and sales support employees
Manage a team of approximately 10 personnel within the respective territory
Work closely with Sales Executives focusing on the transactional side of the territory ranging from standard work to system related processes managing the Mfg. Sales Agents
Provide guidance, training and general oversight to sales agents
Facilitate and process sales-related tasks, complete and approve administrative paperwork, keep accurate sales records for future reference
Respond to customer service issues in a timely manner
Schedule appointments and office meetings as needed
Liaise and collaborate with Customer Service, Procurement, Production, Logistics, Product Managers and outside stakeholders as needed
Follow established departmental policies, procedures, safety protocols, and continuous improvement objectives
Perform miscellaneous job-related duties as assigned
Qualification
Required
Bachelor's degree in business administration or relevant field
7+ years' experience in a sales or customer facing role
7+ years of customer service experience in the lean manufacturing space
Supervisory experience in customer service or a related field required
Effective communication and problem-solving skills
Strong Managerial and Leadership Skills
Experience working directly with CRM software required
Strong Microsoft Office Suite skills (Office, Word, Excel & Power Point)
Excellent oral and written communication skills
Ability to work independently and/or with little supervision in a team environment
Proven ability to build strong relationships with customers
Strong problem-solving skills
Preferred
Experience in lean manufacturing or business system-based company is preferred
Experience with JD Edwards and Salesforce.com is a plus
Benefits
Medical, vision, and dental insurance
Life insurance
Short-term and long-term disability insurance
401k
Paid Time Off
Paid holidays
Any leave required under federal, state, or local law
Company
Atkore
Atkore is a leading manufacturer of electrical products for commercial, industrial, data center, telecommunications, and solar applications.
5001-10000 employees
H1B Sponsorship
Atkore has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (2)
2023 (7)
2022 (3)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Bill Waltz
President and CEO
David Johnson
Chief Financial Officer
Recent News
2025-10-06
2025-09-30
2025-09-29
Company data provided by crunchbase