Via · 1 day ago
Operations Manager
Idaho Falls, ID
Full-time
Onsite
Mid Level
$80K/yr - $100K/yrVia is dedicated to transforming public transportation systems to enhance access to jobs, healthcare, and education. As an Operations Manager for GIFT on Demand, you will oversee daily operations, ensure service reliability, and improve rider and driver experiences through data-driven decision-making.
LogisticsMobile AppsReal TimeRide SharingTransportation
Responsibilities
Run the daily onsite operations of our service. You’ll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation
Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service
Guide and support drivers - building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service
Turn rider and community feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements
Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience
Act as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to life
Fill in for drivers on the road as needed
Qualification
Required
Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work
Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through
Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen
Tactical and strategic, able to problem-solve issues as they come up but also think long term about solutions to mitigate these occurrences
Mission driven, motivated by expanding access to transportation and improving how communities move
Based in the Idaho Falls area, ready to be onsite 4–5 days a week
Successful completion of a criminal background check, and motor vehicle records check is mandatory for employment
Benefits
Free medical plans
401K matching
Company
Via
Via is a transport company that offers public mobility solutions for transit agencies, school districts, cities, and corporations.
Founded in 2012
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$887.06MKey Investors
83NorthJanus Henderson InvestorsEXOR N.V.
2025-09-12IPO
2023-02-13Series Unknown· $110M
2021-11-30Series G· $130M
Leadership Team
Daniel Ramot
Co-founder, CEO
Oren Shoval
Co-Founder, Advisor
Recent News
Morningstar.com
2025-11-14
Government Technology US
2025-10-03
2025-09-22
Company data provided by crunchbase