TripleTen · 1 week ago
US Customer Support Agent
United States
Full-time
Remote
New Grad, Entry Level
$1,000/mo - $1,100/moTripleTen is a service that empowers individuals to embark on the journey of mastering tech professions through bootcamps. The Customer Support Agent will be the primary point of contact for students, helping them navigate their learning journey and ensuring they feel supported from enrollment to graduation.
EdTechEducationInformation Technology
No H1B
Responsibilities
Provide timely and high-quality assistance via chat and email, ensuring students receive clear answers to their administrative and technical questions
Accompany students through their bootcamp milestones, collaborating closely with the Student Experience team to resolve complex issues
Work with high volumes of student data and feedback, structuring it within our internal systems to help improve the overall learning experience
Identify and triage platform issues, escalating critical bugs to the technical team when necessary
Actively participate in team stand-ups and contribute to the internal Knowledge Base to help fellow agents stay updated
Qualification
Required
Advanced level of English (C1) with excellent written communication skills
A genuine passion for helping others succeed and the ability to maintain empathy in a fast-paced environment
Strong self-organization and the ability to multitask across different tools and student inquiries
A deep interest in the tech industry and online services
Preferred
A general understanding of the IT industry and familiarity with programming languages (HTML, CSS, JavaScript, Python) is a significant advantage
Benefits
Full-time and remote position.
Digital Office: We use modern tools like Jira, Notion, Zoom, and Zendesk to keep our remote teamwork seamless.
Global Community: Join a diverse, close-knit team spread across the US, LATAM, Europe, and beyond.
Impactful Work: Your efforts directly influence the success rates of students finding jobs post-graduation.
Company
TripleTen
TripleTen is top-ranked tech bootcamp programs
Founded in 2019
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Ilya Zalesskiy
Chief Executive Officer
Russell Ramesh
Fractional CEO & Advisor
Recent News
2025-11-06
2025-10-22
2025-10-15
Company data provided by crunchbase