Pure Storage · 2 hours ago
Senior CX Program Manager
Raleigh, NC
Full-time
Onsite
Senior Level, Lead/Staff
$104K/yr - $224K/yr
8+ years expPure Storage is fundamentally reshaping the data storage industry, and they are seeking a Senior CX Program Manager to lead the Customer Experience organization. The role involves transforming strategy into culture, orchestrating events, and ensuring effective communication across teams to enhance customer and employee engagement.
Cloud ComputingData StorageEnterprise Software
Responsibilities
Architect CX Engagement & Connectivity: Design and execute end-to-end global programs, including All Hands and leadership forums, ensuring content aligns with business priorities and fosters a high-performance culture
Operationalize the Voice of the Field: Synthesize insights from CSAT and NPS programs into actionable corrective plans, driving accountability across GTM functions to close the loop on customer and employee feedback
Champion Strategic Communications: Draft and manage high-impact internal communications and change management workflows, ensuring every member of the CX team understands their role in the company’s broader success
Optimize the CX Knowledge Ecosystem: Own the CX HUB and operational project portfolios, maintaining a "source of truth" that reduces friction for frontline teams and scales operational efficiency
Drive Cross-Functional Synergy: Lead collaborative projects between CX and GTM teams to ensure program outcomes are measurable, repeatable, and directly contribute to long-term business growth
Qualification
Required
8 years of Program Management and/or communications experience required
Background in Project Management, in particular with aligning multiple groups around a single objective
Proven ability to align multiple cross-functional groups around a single objective, managing complex timelines and competing priorities without losing sight of the details
Expert-level skills in drafting clear, compelling narratives and leading organizations through process changes and cultural shifts
A self-starter mindset with the ability to synthesize data from feedback programs (like NPS/CSAT) into structured project plans and executive-level reporting
Proficiency in maintaining real-time project repositories and digital collaboration tools (such as Google Workspace) to drive transparency and global accessibility
We are primarily an in-office environment and therefore, you will be expected to work from the Santa Clara, Lehi or North Carolina office in compliance with Pure's policies, unless you are on PTO, or work travel, or other approved leave
Benefits
Flexible time off
Wellness resources
Company-sponsored team events
Company
Pure Storage
Pure Storage is an all-flash enterprise storage company that enables broad deployment of flash in data centers.
5001-10000 employees
H1B Sponsorship
Pure Storage has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (166)
2024 (187)
2023 (187)
2022 (189)
2021 (125)
2020 (152)
Funding
Current Stage
Public CompanyTotal Funding
$529.26MKey Investors
T. Rowe PriceIndex VenturesRedpoint
2015-10-06IPO
2014-08-11Secondary Market· $60M
2014-04-22Series F· $225M
Leadership Team
Charles Giancarlo
CEO and Chairman
Michael Cornwell
CTO - Americas
Recent News
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2026-01-20
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2026-01-16
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