ICF · 1 day ago
Senior Quantitative & Qualitative Researcher- Remote
United States
Full-time
Remote
Mid, Senior Level
$119K/yr - $203K/yr
7+ years expICF is a global advisory and technology services provider, and they are seeking a Senior Quantitative & Qualitative Researcher to join their team. In this role, you will lead research efforts to generate actionable insights that inform service design and policy decisions, collaborating closely with various stakeholders.
ConsultingInformation TechnologyProfessional Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Design and lead quantitative and qualitative research studies including surveys, interviews, usability tests, and ethnographic methods
Lead survey strategy and creation, deployment, and analysis of results to uncover actionable insights and measure customer sentiment
Ensure research practices comply with ethical standards, including informed consent and protection of personally identifiable information
Synthesize qualitative and quantitative data into clear, compelling insights that inform design, product, and policy decisions
Translate findings into research artifacts such as reports, personas, journey maps, service blueprints, and data visualizations
Provide strategic direction to analysts on data visualization approaches, ensuring insights are understandable and actionable
Present findings to stakeholders across government agencies, including senior leaders, advocating for customer-centered improvements
Partner with CX strategists, service designers, data scientists, and technologist to validate concepts, improve usability, and enhance service delivery
Apply Human-Centered Design and service design principles across digital and non-digital touchpoints
Contribute to Voice of the Customer (VoC) programs by analyzing feedback channels, comment streams, and behavioral data. Contribute to a research strategy and roadmap aligned with program and agency priorities
Collaborate with stakeholders to define CX success metrics and evaluate the impact of research‑driven recommendations on service quality and outcomes
Support continuous improvement efforts by linking research insights to service performance and outcomes
Thrive in a fast-paced contractor environment, adapting to evolving priorities and collaborating across multiple teams and disciplines
Qualification
Required
US Citizenship is required by the federal government for this position
Must be able to obtain Public Trust clearance
MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply
7+ years of experience in UX/CX research, market research, human factors, behavioral science, or related disciplines
Bachelor's degree in Psychology, Sociology, Anthropology, Human Factors, HCI, Behavioral Science, UX Research, Service Design, Public Policy, or related field
Preferred
Figma for collaborating, workshopping, prototyping and wireframing
Qualtrics for survey deployment and analytics
Usertesting.com or similar platforms for usability testing or interviews
Microsoft Office for analysis, reporting, and cross-team collaboration
Familiarity with Tableau, Power BI, or similar tools for data visualization
Demonstrated expertise in both qualitative and quantitative research methods, including advanced survey design and mixed-methods synthesis
Proven experience conducting service design and customer experience research (e.g., journey mapping, VoC programs, pain-point identification)
Demonstrated experience working with federal agencies
Company
ICF
ICF is a global consulting and technology services provider focused on making big things possible for our clients.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$59MKey Investors
New York State Department of TransportationU.S. Environmental Protection Agency
2023-02-13Grant· $29M
2021-03-15Grant· $30M
2006-09-28IPO
Leadership Team
John Wasson
Chairman, President and Chief Executive Officer
James Morgan
Chief Operating Officer and EVP
Recent News
2026-01-15
2025-12-15
2025-12-08
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