Aidoc · 12 hours ago
Professional Services Engineer
United States
Full-time
Remote
Senior Level
5+ years expAidoc is a company focused on transforming patient outcomes through clinical AI. They are seeking a Professional Services Engineer to solve complex challenges in deploying AI solutions in healthcare environments, ensuring seamless integration and providing strategic guidance for long-term success.
Artificial Intelligence (AI)Health CareMachine LearningMedical Device
Responsibilities
Architecture Design: Tailor solution architectures to fit unique customer environments, ensuring seamless integration with hospital IT and clinical workflows
Customized Setup Support: Assist with advanced configurations and non-standard implementations to meet specific customer needs
Technical Escalation Point: Serve as the go-to expert for Implementation Managers, troubleshooting complex technical challenges and providing solutions
Documentation & Process Improvement: Continuously enhance internal documentation, best practices, and knowledge-sharing resources
Tools & Automation Development: Create and refine tools that streamline implementation processes and improve efficiency for the team
Product Improvement Insights: Identify recurring challenges and customer feedback and collaborate with Product teams to drive enhancements and innovation
Qualification
Required
5+ years in IT, professional services, or technical implementation roles
Strong background in system architecture, integrations, and interoperability: cloud-based solutions, infrastructure, APIs, scripting, and automation tools
Experience in healthcare environments is a plus (e.g., PACS, RIS, EMR, DICOM, HL7, FHIR)
Ability to design and implement customized, scalable solutions for diverse customer environments
Strong troubleshooting skills, acting as an escalation point for complex technical challenges
Experience developing internal tools and processes to improve implementation efficiency
Strong ability to bridge technical and non-technical teams, including radiology, IT, and operations
Ability to work independently and responsibly in a fully-remote environment, collaborating with people from different cultures, locations and time zones
Ability to lead customer-facing meetings/calls and handle written communications
Excellent documentation skills for internal knowledge-sharing and process improvement
Ability to identify product gaps and improvement opportunities, providing valuable feedback to R&D
Bachelor's degree in Computer Science, Biomedical Engineering, or a related field (or equivalent experience)
Preferred
Experience in healthcare environments is a plus (e.g., PACS, RIS, EMR, DICOM, HL7, FHIR)
Certifications in healthcare IT standards, cloud platforms, or enterprise architecture are a plus
Company
Aidoc
Aidoc develops artificial intelligence tools for radiologists and multidisciplinary patient treatment.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$414MKey Investors
General CatalystSquare Peg CapitalTLV Partners
2025-07-23Series Unknown· $110M
2025-07-23Debt Financing· $40M
2023-11-27Series Unknown· $30M
Leadership Team
Elad Walach
CEO
Gal Yaniv
Co-Founder and Chief Medical Officer
Recent News
Company data provided by crunchbase