Safeway · 22 hours ago
GM/HBC Manager
Bisbee, AZ
Part-time
Onsite
Mid, Senior LevelSafeway is a retail company looking for a GM/HBC Manager to oversee the Drug Department operations. The role involves managing personnel, ensuring customer service excellence, and maintaining compliance with company policies and procedures.
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Responsibilities
Champions Company and Division customer service programs to meet or exceed division customer service goals
Responsible for total store operations in the absence of the Store Director (see Store Director job description)
Plans, organizes and directs day-to-day operations of the Drug Department, including the customer service/lobby areas (in some areas), exercising independent judgment and discretion. Conducts daily inspections of all Drug Department sections and initiates corrective measures to ensure compliance with product quality, code date standards, sanitation, safety and security requirements
Implements Company and Division operating and merchandising policies and practices. Controls shrink. Establishes Drug Department operating procedures as required for implementation of Company and Division policies and/or Store Director instructions. Implements emergency procedures in the event of equipment and computer software malfunctions
Orders general merchandise product and maintains inventory levels according to Division directives. Supervises the processing of all reclamation. Maintains orderly and in stock conditions in back room and all Drug Department areas, including the customer service/lobby area of the store (in some Divisions). Maintains orderly conditions in the back room and keeps back room inventory to a minimum
Supervises receiving, storing, stocking, pricing and merchandising of all general merchandise products. May utilize hand trucks, pallet jacks, compactor and the bailer. Properly accounts for merchandise received. Handles positive associate customer and vendor relations. Engages in suggestive selling and other sales techniques
Monitors daily log sheet, purchase report, sales and labor
Schedules Drug Department associates appropriately to ensure adequate coverage and service levels. Directs, motivates, trains, and participates in the hiring, transfer and selection of all Drug Department personnel. Ensures that all associates are instructed in the proper performance of work duties and are knowledgeable about Company policies and procedures
Monitors associate performance and effectively recommends personnel action such as hiring, firing, layoff and disciplinary action. Resolves associate complaints where appropriate and reports action taken to Store Director. Immediately reports any potential serious policy violations, for matters including but not limited to working off the clock, harassment, food safety and sanitation, discrimination etc. to the Store Director and assists in appropriate handling. Identifies and trains associates with high potential for advancement opportunities
Communicates sales goals, department performance and sales opportunities to department associates and other members of management to ensure positive results
Answers and responds to incoming calls appropriately. Receives and effectively resolves customer complaints and reports to the Store Director, as appropriate
Attends required training and sales meetings
Builds and maintains positive associate morale
Complies with and ensures compliance with all Company policies and procedures
Maintains confidentiality concerning associates, store sales, and Company information. Maintains accurate department records
Responsible for performing all job duties with honesty and integrity and in compliance with Company policies, practices and procedures
Interfaces with and provide feedback and effective recommendations to Store Director, District Sales Manager or Director of Operations, and Division management teams on operational issues. Interacts effectively with all levels of personnel
Requires a retail background with prior management experience related to retail operations. Requires a thorough understanding of overall Company practices, policies and procedures
Requires strong written and oral communication skills, good leadership and interpersonal skills, the proven ability to manage people, and the ability to maintain composure in dealing with customers, vendors and co-workers. Basic knowledge of employment laws and workplace practices is required. Interacts effectively with all levels of personnel
Must be friendly and courteous. Must take initiative and maintain composure in dealing with customers, co-workers and vendors as well as can concentrate and deal with interruptions and customer complaints, etc
Must identify needs, problems, and opportunities and to make effective short- and long-term plans and implement them to maximize sales and gross margins. Requires the ability to judge and react to business activity. Requires basic knowledge of every position in the store
Requires knowledge of basic math and accounting and computer software. Requires knowledge of and compliance with state, local and federal regulations. Strong business and financial knowledge. Must have extensive working knowledge of profit and loss statements. Must have the knowledge and ability to implement emergency procedures, including equipment and computer software malfunctions
Communicates sales goals, department performance and sales opportunities to department associates to ensure positive results
Must stand and walk for long periods of time. Must reach, lift, stack and maneuver objects of varying dimensions and weights up to approximately 50 lbs. Must push and pull fully loaded hand trucks and pallet jacks. Mental alertness is necessary to ensure safe and accurate completion of work activities. Requires the ability to be able to cover for various positions throughout the store as required
May utilize cleaning supplies and chemicals, and safety cutters
Complies with and ensures compliance with Company grooming standards and dress code
Occasional travel, including overnight travel, may be required. Will be required to often work nights, weekends and holidays. Scheduled hours will vary. Good attendance is required
Qualification
Required
Requires a retail background with prior management experience related to retail operations
Requires a thorough understanding of overall Company practices, policies and procedures
Requires strong written and oral communication skills
Requires good leadership and interpersonal skills
Proven ability to manage people
Ability to maintain composure in dealing with customers, vendors and co-workers
Basic knowledge of employment laws and workplace practices is required
Must be friendly and courteous
Must take initiative and maintain composure in dealing with customers, co-workers and vendors
Must identify needs, problems, and opportunities and to make effective short- and long-term plans and implement them to maximize sales and gross margins
Requires the ability to judge and react to business activity
Requires basic knowledge of every position in the store
Requires knowledge of basic math and accounting and computer software
Requires knowledge of and compliance with state, local and federal regulations
Strong business and financial knowledge
Must have extensive working knowledge of profit and loss statements
Must have the knowledge and ability to implement emergency procedures, including equipment and computer software malfunctions
Must stand and walk for long periods of time
Must reach, lift, stack and maneuver objects of varying dimensions and weights up to approximately 50 lbs
Must push and pull fully loaded hand trucks and pallet jacks
Mental alertness is necessary to ensure safe and accurate completion of work activities
Requires the ability to be able to cover for various positions throughout the store as required
Complies with and ensures compliance with Company grooming standards and dress code
Occasional travel, including overnight travel, may be required
Will be required to often work nights, weekends and holidays
Good attendance is required
Benefits
Medical
Dental
Vision
Disability and life insurance
Sick pay
PTO/Vacation pay
Paid holidays
Bereavement pay
Retirement benefits (pension and/or 401(k) eligibility)
Quarterly bonus
Company
Safeway
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Founded in 1915
10001+ employees
H1B Sponsorship
Safeway has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (247)
2024 (194)
2023 (162)
2022 (282)
2021 (143)
2020 (82)
Funding
Current Stage
Public CompanyTotal Funding
unknown2014-01-30Acquired
1990-05-04IPO
Leadership Team
Randy N Anderson
Division CFO / VP Finance / Head of Finance - Safeway Northern California Division
Delicia Prater
CORPORATE HUMAN RESOURCES COORDINATOR
Recent News
2025-12-10
2025-12-02
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