Blue Cross & Blue Shield of Rhode Island · 16 hours ago
Account Manager, Large Group
Providence, RI
Full-time
Hybrid
Mid Level
$65K/yr - $97K/yr
3+ years expBlue Cross & Blue Shield of Rhode Island (BCBSRI) is dedicated to serving the healthcare needs of Rhode Islanders. The Account Manager for Large Group will manage client accounts, ensuring satisfaction with products and services while supporting sales retention and new business efforts.
Insurance
Responsibilities
Serve as dedicated, consultative resource to new and existing accounts; manage escalated concerns and operational issues to successful resolution. Foster relationships with human resource personnel within accounts, as well as with the broker and consultant community. Participate in client sponsored groups and events
Conduct member education sessions in the form of product and benefit presentations, health fairs, webinars and trade shows, locally and nationally, as needed. Proactively prepare schedule of Open Enrollment meetings by providing availability to clients giving priority to requests made by key clients. Develop and deliver open enrollment presentations inclusive of wellness offerings
Assess wellness needs of employer groups and engage Wellness team in recommending solutions based on health promotion best practices
Provide support to Sales teams; complete, validate and monitor Purchase Activation Request (PAR) form and implementation post sale inclusive of broker commissions
Educate clients on available web-based tools and resources, including usage of electronic enrollment vehicles and 834 eligibility files. Facilitate on-site Electronic Enrollment training for clients who choose this option
Thoroughly and accurately maintain Salesforce by populating all account activity, decision documents and contracts
Prepare new business and renewal packages, collateral kits, and benefit summaries. Work with Marketing Communications to create and update (annually) custom collateral, as needed
Perform reporting (including Member Study Requests) and utilization analysis for assigned accounts
Attend and provide status of monthly renewal progress/decisions at daily Account Onboarding/Renewal meetings to ensure timely and accurate account implementation
Remain current with the details of all products and services offered by organization, as well as federal and state legislation impacting operations. Promote the products and direction of the organization to the customer and report back to the organization trends, issues, and situations uncovered in the marketplace
Participate in department initiatives and projects and perform other sales related and operational duties as assigned
Qualification
Required
Bachelor's degree in Business Administration, or related field, or an equivalent combination of education and related work experience
Three to five years experience in healthcare, provider or customer service, marketing, sales or related field
Valid and unrestricted driver's license
Active Rhode Island Producers licenses: Life, and Health and Accident. Must be obtained within 6 months if not already held
Knowledge of commercial products and benefits
Knowledge of national healthcare trends, including healthcare reform legislation
Advanced analytical skills, with the ability to interpret and synthesize complex data sets
Working knowledge of Microsoft Suite, Facets, SharePoint and Salesforce
Good business acumen and political savvy
Knowledge of business process improvement techniques and strategies
Excellent verbal and written communications skills
Negotiation skills
Presentation skills
Decision-making skills
Good problem-solving skills
Ability to interface with employees at all levels
Ability to effectively navigate ambiguous situations with limited direction
Excellent organizational skills and ability to successfully prioritize multiple tasks
Ability to handle multiple priorities/projects
Benefits
Flexible work arrangements that include remote and hybrid opportunities
Paid time off
Tuition reimbursement
Assist with student-loan repayment
Health, dental, and vision insurance
Programs that support your mental health and well-being
Bonuses
Investment plans
Additional paid time to volunteer
Company
Blue Cross & Blue Shield of Rhode Island
At Blue Cross & Blue Shield of Rhode Island (BCBSRI), we know that health is more than what happens at the doctor’s office.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Martha Wofford
President and CEO
James Joy
Chief Financial Officer - Retired
Company data provided by crunchbase