MedStar Health · 17 hours ago
Office Assistant Floater
Pasadena, MD
Full-time
Onsite
Entry Level
$18/hr - $29.74/hr
1+ years expMedStar Health is seeking an Office Assistant Floater to support the daily operations of their assigned department. The role involves performing various clerical and patient care duties, including patient registration, scheduling, and insurance verification.
Health CareMedical
Responsibilities
Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations
Promptly answers assigned extensions using the correct salutation and follows script and completes patient reminder calls processes and procedures as assigned
Greets and assists patients on the telephone and in person by triaging patient inquiries and concerns to appropriate clinical and non-clinical team members
Completes the preliminary intake efficiently accurately and completely; performs patient updates scanning registration patient scheduling of initial and follow-up appointments based on insurance guidelines and messaging in the department's practice management (PM) system and/or electronic health record (EHR)
Performs insurance verification and coordinates services/authorizations for patients as assigned
Completes and/or ensures accurate collection of copayments and copayment reconciliation charge entry reconciliation preparation of bank deposits and cash receipt logs as assigned
Demonstrates proficiency with the billing portion of the PM system to include: guarantor information benefit information insurance information insurance priority episode of care information open HMO referrals alternate insurances and system notes (if applicable)
Assembles financial paperwork and medical record paperwork for physicians and/or clinical team; assists patients with completing of required office forms reviews all patient information for accurateness and completeness and witnesses all financial forms as required. Communicates duplicate or multiple medical record accounts to appropriate medical records personnel for merging
In the Physician Centers: Registers and schedules patients for a variety of different physician specialty clinics as well as modifying physician schedules upon request. Works closely with Patient Insurance Specialists secretaries and nurses to coordinate and schedule procedures and clinics
Requests and obtains referrals medical records or diagnostic reports from internal and external providers as assigned
Monitors and handles case management for patients in the EHR system as assigned
Maintains waiting area in clean and neat condition restocking materials as needed
Monitors administrative supplies and keeps administrative supplies at par levels
Responds to all payer-specific questions from patients and clinical providers as appropriate
Participates in meetings and on committees and represents the department and hospital in community outreach efforts. Participates in multi-disciplinary quality and service improvement teams
Qualification
Required
High School Diploma or GED required
Less than 1 year 3 months of related experience/and or training in a fast paced medical office setting for therapy/ambulatory offices required
Less than 1 year Experience in a medical office required or a combination of experience and education will be accepted for outpatient physician centers required
Must have excellent customer service as well as excellent verbal and written communication skills
Has a basic knowledge of Microsoft office products including Word Excel and Outlook
Must be a highly organized process oriented individual who has the ability to multi-task be flexible and be a self-starter
Has the ability to follow instructions and assist visitors and/or patients without compromising safety service care or efficiency
Friendly and professional when interacting with patients and visitors at all times
Serves as the initial face and the initial voice of the clinic and must project a positive and professional image at all times
Preferred
Associate's degree (A.A.) preferred
Bachelor's degree from a college or university in healthcare preferred
Experience working in a role involving customer service preferred
Company
MedStar Health
MedStar Health is a not-for-profit healthcare organization
10001+ employees
H1B Sponsorship
MedStar Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (13)
2023 (14)
2022 (14)
2021 (12)
2020 (14)
Funding
Current Stage
Late StageTotal Funding
$29MKey Investors
American Medical AssociationAgency for Healthcare Research and QualityA. James and Alice B. Clark Foundation
2023-06-21Grant
2022-09-27Grant· $2M
2020-07-03Grant· $27M
Leadership Team
David Mayer
Executive Director MedStar Institute for Quality and Safety Quality and Safety CEO Patient Safety Mo
Recent News
2025-12-17
Maryland Daily Record
2025-12-05
Company data provided by crunchbase