Empower Brands · 6 hours ago
Director of Billing and Collections
Richmond, Virginia, United States
Full-time
Onsite
Director/Executive
7+ years expEmpower Brands is a company formed from the integration of Lynx Franchising and Outdoor Living Brands, focusing on providing high-quality products and services in the commercial and home services industry. The Director of Billing and Collections will lead the billing and collections function, optimize processes, and ensure compliance while building a high-performing team.
CommercialOutdoorsResidential
Responsibilities
Own the end-to-end invoice billing process, ensuring timely and accurate invoicing for Empowers key revenue streams – franchisee billing, national accounts, and company operated locations
Develop and optimize collections strategies to reduce DSO (Days Sales Outstanding) and minimize bad debt exposure
Collaborate with franchise development, revenue operations, and sales teams to align billing with contract lifecycle changes
Automate billing & collections workflows to increase efficiency and reduce errors
Implement and optimize billing and payment platforms (e.g., FortisPay, One Inc, Stripe, or similar)
Introduce AI-driven collections strategies (e.g., predictive scoring for delinquent accounts)
Enhance customer payment experience, including self-service options and flexible payment plans
Establish robust controls, reporting, and compliance frameworks, ensuring global readiness, financial integrity, and auditability
Lead audits, reporting, and reconciliation efforts to maintain compliance with Franchise Disclosure Documents and GAAP accounting standards. Specifically, maintains compliance related to the Current Expected Credit Loss standard (ASC 326)
Develop and enforce collections policies, including handling of delinquent accounts and coordination with brand leadership and legal on recoveries
Build and lead a high-performing billing and collections team
Work closely with sales and customer service teams to improve payment adherence while maintaining strong customer relationships
Partner with finance and treasury teams to ensure accurate cash flow forecasting, financial statement reporting, subledger support and reconciliation
Qualification
Required
Bachelor's degree in finance, accounting, or business required
Minimum of 7 years of experience in billing, collections, or revenue cycle management in Franchisor/Franchisee or large National Account Management model
Minimum of 5 years of leadership/management experience
Expertise in billing automation, ERP systems, work order management, and collections platforms (FranConnect, HubSpot, Corrigo, NetSuite, Workday, etc.)
Deep knowledge of GAAP accounting standards related to revenue and credit loss recognition (ASC 606, ASC 326)
Data-driven approach, with experience using SQL, Tableau, or Excel to analyze billing trends and optimize collections
Excellent stakeholder management skills, with the ability to collaborate across Finance, Operations, Sales, and IT
Strong attention to detail
Excellent analytical, problem-solving, and organizational skills
Strong communication and interpersonal skills
Preferred
CPA or MBA preferred
Company
Empower Brands
Empower Brands offers franchisees solutions to help them reach their personal, professional, and financial objectives.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Scott Zide
Chief Executive Officer
Recent News
2025-10-30
Company data provided by crunchbase