ALTERNATIVE YOUTH ACTIVITIES · 4 days ago
Client Services Advocate
Coos Bay, OR
Full-time
Onsite
Entry Level
$17/hr - $20/hr
2+ years expALTERNATIVE YOUTH ACTIVITIES is seeking a Client Services Advocate to provide quality service and meaningful interactions in a client-facing role. The advocate will support and manage cases for existing and potential clients, ensuring they receive necessary information and resources for long-term success.
Non-profit Organization Management
Responsibilities
Provide excellent customer service when interacting with clients and the community partners
Assess and gather information pertaining to new and existing clients
Planning and goal setting as part of case management activities
Complete weekly check-in with each assigned individual on the current caseload
Complete documentation and client information data entry appropriately and timely
Understanding of and ability to recommend and make available local resources
Ability to follow directions and multi-task in a fast-moving environment
Effectively manage time and tasks
Ability to self-start and ask for guidance when needed
Desire to help others and the ability to provide case management without bias
Responsible for one week in on-call rotation every four weeks to answer crisis line
CSAs serve a variety of secondary roles and, with training, may be assigned to one or more programs which include but are not limited to: Intake and Outreach Services, Client Screening, Data Research, Case Management, Event Support, Inventory Tracking, On-site Residential Support, All other duties as assigned
Qualification
Required
Must have a minimum of two years of verifiable work experience in the social service field or relevant education in place of experience or a combination of both
Must have a high school diploma or GED
The ability to creatively problem solve in collaboration with the position requires attention to detail and the ability to work with clients
Must be able to perform a needs-based assessment to address mental, social, and physical health programs which may benefit participants
Ability to provide access to and match clients with community project partners and state agencies to facilitate awareness of wrap-around services available to the individuals and households served
Provide excellent customer service when interacting with clients and the community partners
Assess and gather information pertaining to new and existing clients
Planning and goal setting as part of case management activities
Complete weekly check-in with each assigned individual on the current caseload
Complete documentation and client information data entry appropriately and timely
Understanding of and ability to recommend and make available local resources
Ability to follow directions and multi-task in a fast-moving environment
Effectively manage time and tasks
Ability to self-start and ask for guidance when needed
Desire to help others and the ability to provide case management without bias
Responsible for one week in on-call rotation every four weeks to answer crisis line
CSAs serve a variety of secondary roles and, with training, may be assigned to one or more programs which include but are not limited to: Intake and Outreach Services, Client Screening, Data Research, Case Management, Event Support, Inventory Tracking, On-site Residential Support, All other duties as assigned
Preferred
Certificates, Licenses, Registrations, Bonding and/or Testing may be required
Valid First Aid card may be required
Company
ALTERNATIVE YOUTH ACTIVITIES
Our Mission is to provide a holistic approach to in-need youth by connecting them to education, career services, social support, and housing.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase