The Mechanical Licensing Collective · 7 hours ago
Member Support Associate
Nashville, Tennessee, United States
Full-time
Hybrid
Entry Level
1+ years expThe Mechanical Licensing Collective (MLC) is a purpose-driven company in the music industry that values collaboration and transparency. They are seeking a Member Support Associate to provide top-notch customer service, manage inquiries across various channels, and support the organization's mission by building strong customer relationships and ensuring satisfaction.
MusicNon Profit
Responsibilities
Building strong customer relationships by delivering service through various support channels that include phone, chat, and email
Promptly and professionally responding to all inbound customer inquiries
Achieving key performance goals (metrics) while never losing sight of providing a world-class experience to users and Members
Making quick decisions keeping customer satisfaction top-of-mind, while operating within the bounds of established policies and procedures
Communicating clear expectations around inquiry processing time standards, and resolving inquiries accurately and within those established time standards
Developing and continuously building overall knowledge to provide the highest level of customer support
Updating job knowledge by participating in required employee training and educational opportunities
Efficiently leveraging all available resources, both internal and external, to meet customers’ varied needs
Listening to customer feedback and advocating for customer-oriented solutions
Maximizing support platform technology to capture critical data and use for decisions
Actively contributing to a culture of continuous improvement by identifying gaps and suggesting solutions
Collaborating with others in a team-based environment to accomplish organizational goals and resolve issues
Working in a way that aligns with the core values of The MLC; with transparency, a service orientation, respect for diversity and a commitment to excellence
Embracing The MLC’s leadership values and applying The MLC’s Guiding Principles to your team’s work
Being process-oriented, data-driven, and tech-savvy; being collaborative, curious, and open to new ideas
Building a dynamic team; mentoring team members; developing future leaders
Inspiring others with your enthusiasm and humility
Qualification
Required
One-year experience in Customer Experience/Customer Service/Customer Support in a contact center, retail, or hospitality environment
Experience with handling confidential and proprietary information
Experience with data entry; with consistent accuracy and precision
Excellent interpersonal communication skills; especially with conflict resolution
Comfortable adapting to change, meeting evolving business needs, and using new technologies
Company
The Mechanical Licensing Collective
The Mechanical Licensing Collective is a non-profit service organization that serves songwriters from every genre.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kris Ahrend
Chief Executive Officer
Ilene Weintraub
CFO
Recent News
Music Business Worldwide
2025-11-12
Company data provided by crunchbase