Ohalo · 16 hours ago
IT Support Analyst
South San Francisco, CA
Full-time
Onsite
Mid Level
$90K/yr - $110K/yr
3+ years expOhalo is a company focused on improving agriculture through innovative breeding systems and plant varieties. The IT Support Analyst will handle technology needs for end users, providing support and troubleshooting for various technologies, while ensuring the smooth operation of IT systems.
AgricultureBiotechnologyGenetics
No H1B
Responsibilities
Provide troubleshooting and technical support to end-users, resolving hardware and software issues promptly
Assist with the onboarding process, prepping and deploying systems, as well as training and educating new hires during IT orientations
Install, configure, and maintain software applications and operating systems, ensuring system integrity and security
Ensure all IT systems are operating smoothly and efficiently. Provide prompt troubleshooting and support for hardware and software issues that arise in theatre operations
Maintain and optimize network hardware and software to ensure smooth connectivity, high availability, and security across all systems
Oversee, support and troubleshoot our A/V conferencing systems in multiple conference rooms/offices
Enforce data security measures, manage backup systems, and conduct regular security audits ensuring compliance with security standards and industry regulations to protect business information
Maintain accurate records of IT assets, configurations, procedures, and support tickets for future reference and audits
Conduct training sessions and create resources to help users understand and optimize their use of IT systems
Represent the IT perspective on projects and processes providing technical guidance, training, and support for business stakeholders
Qualification
Required
3+ years of IT technical experience in a service desk environment
Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users
Strong knowledge of macOS, Windows, IOS, and Android operating systems
Strong knowledge of Google Workspace, FreshService, Slack, Notion, telephony, and other common desktop applications
Experience of troubleshooting computer hardware
Experience with MDM solutions that manage Macs, Windows, and mobile systems (e.g. InTune, Hexnode)
Experience with IT ticketing systems (e.g., FreshService)
Experience troubleshooting network related issues
Knowledge of IT security protocols, and cloud-based services
Preferred
Relevant IT certifications a plus
Bilingual in Spanish a plus
Flexibility and adaptability - you will be juggling multiple troubleshooting requests in a fast-paced startup environment
Company
Ohalo
To support a growing population efficiently, we need to shrink the land, water and energy footprint of our crops.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$40M2024-01-25Series Unknown· $40M
Leadership Team
David Friedberg
Chief Executive Officer
Judson Ward
Founder and Chief Technology Officer
Recent News
Google Patent
2025-02-07
Google Patent
2025-02-07
Company data provided by crunchbase