NuAxis Innovations · 20 hours ago
PC Support Technician
Fairbanks, AK
Full-time
Onsite
New Grad, Entry LevelNuAxis Innovations is a federal IT company dedicated to enhancing customer experience in government solutions. They are seeking a motivated PC Support Technician to assist customers with application questions, provide desktop support, and troubleshoot hardware and software issues.
CRMGovernmentInformation Technology
Responsibilities
Assist customers with and resolve routine application questions
Assist customers with all versions of Microsoft Office Suite
Assist customers with Microsoft Mail, Calendar, and One-Drive issues
Perform desktop and laptop set-up; including backup of the current system and re-imaging, wiping, and general hardware troubleshooting
Install COTS software for laptops and desktops
Provide customer desktop support. Use remote desktop tools (Microsoft Remote Desktop & Bomgar) to provide user support
Troubleshoot software and hardware problems with the expertise to resolve routine calls over the telephone and to resolve more complex problems within the Help Desk staff
Internet/Intranet Troubleshooting
Troubleshoot (remote) network issues with local LAN\WAN and desktop\laptop etwork devices using the Command Prompt and other tools
Respond to all requests for assistance and determine the appropriate actions to resolve problems within agreed-upon time frames in a timely and courteous manner
Perform troubleshooting of local and network printer issues
Active Directory Password changes, editing, and moving of person and computer objects. moving, editing, and adding\deleting user\computer accounts and creating and maintaining groups as required
Enter all support into a ticketing system for tracking
Log and report each service request and problem report. Requires familiarity with the use of trouble ticketing systems (Footprints, Remedy, etc.)
Closeout trouble calls within time frames specified in SLAs (provided at a later date)
Assistance with Mobile Device Management service activation, general troubleshooting, wiping devices, installing MaaS360 on iOS and Androids
Perform manual antivirus scan of desktop/laptop after malicious incident notification
Test software upgrades provided by the Government, provide user upgrade plan, schedule upgrades with users, and conduct upgrades
Notify the government of any unresolved user problems, outstanding trouble calls, or other areas of concern
Update and maintain any pertinent documentation for updates for COTS installs, hardware updates, and Mobile device updates and configuration
Qualification
Required
CompTIA A+ Certification (or equivalent certification)
Company
NuAxis Innovations
NuAxis Innovations is a provider of professional services and IT solutions for federal government and commercial enterprises.
Founded in 2002
201-500 employees
H1B Sponsorship
NuAxis Innovations has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2020 (3)
Funding
Current Stage
Growth StageLeadership Team
Raza Latif
CEO
Recent News
2025-09-30
Company data provided by crunchbase