PM Hotel Group · 15 hours ago
Front Office Manager l Airlie Hotel and Conference Center
Warrenton, Virginia, United States
Full-time
Onsite
Mid, Senior LevelPM Hotel Group is seeking a Front Office Manager for the Airlie Hotel and Conference Center. The role involves overseeing front office operations, ensuring compliance with policies, and providing excellent guest services while managing staff and departmental goals.
Hospitality
Responsibilities
Ensures compliance with all general Front Office and Housekeeping policies, standards and procedures at all times
Oversee rooms and related area operations, including front office, guest services, housekeeping, and laundry to ensure a safe, comfortable environment for guests
Build and foster employees
Observe room attendants to ensure that their duties are completed in accordance with established policy and procedure, proper communication with guest it utilized, room assignments or house calls are handled both courteously and professionally and are answered on a timely basis and the proper greetings are used, guest complaints and problems are handled in a courteous and professional manner, and ensure follow through
Communicate closely with the Night auditor and other Assistant Managers to ensure follow-up on any special problems, guest requests
Review daily arrivals to ensure proper handling of V.I.P.'s and Return Guests, groups, and to escort V.I.P.'s and Return Guests to their rooms
Conduct performance evaluations and deliver coaching and counseling to employees when needed
Oversees staff scheduling
Oversee Front Office and Reservations departments, schedule, plan, and assign work, and develop and communicate departmental strategies and goals
Establish and implement procedures to ensure guests receive prompt, professional attention and personal recognition
Schedule and regularly conduct routine inspections of the front office and public areas and guest rooms and corridors to ensure the appearance and cleanliness of such areas reflects highly on the hotel, brand
Maintain procedures for security of monies, credit and financial transactions, guest security, and inventory control
Carries out any reasonable instructions as directed by Management
Carry out Manager on Duty duties
Be prepared to work night shifts when required
Other duties as assigned
Qualification
Required
Proven experience as a Front Desk Agent, Manager, or similar hospitality role
Strong communication, leadership, and customer service skills
Proficiency in PMS (Property Management System) software
Ability to handle pressure, solve problems, and multitask effectively
High school diploma
Preferred
A degree in hotel management or hospitality
Benefits
Excellent pay
Hotel discounts
F&B discounts
Company
PM Hotel Group
People-first hospitality. At PM Hotel Group every team member is dedicated to delivering memorable guest experiences.
Founded in 1996
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ethan Kramer
Chief Investment and Development Officer
Kory Davis
CORPORATE DIRECTOR | NEW BUILDS + TRANSITIONS
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