Hyatt · 20 hours ago
Quality Assurance Analyst
Chicago, IL
Full-time
Onsite
Mid Level
$78K/yr - $97K/yr
3+ years expHyatt is a leading hospitality brand that values a culture of care among its colleagues. They are seeking a Quality Assurance Analyst to develop and execute test plans for mobile apps and APIs, perform various testing types, and collaborate with multiple teams to ensure quality in software solutions.
HospitalityInformation TechnologyTravel
Responsibilities
Develop and execute test plans for mobile apps, APIs, and backend services
Perform functional, regression, and integration testing across iOS and Android
Validate UI/UX behavior, loyalty tier logic, screen flows, and messaging
Log and manage defects with clear reproduction steps and supporting evidence
Test Digital Key provisioning, BLE interactions, access workflows, and device-credential flows
Validate reservation ingestion, updates, and synchronization across systems (OPERA, RESERVE, UPMS, OXI)
Troubleshoot failures using logs, proxy tools (Charles/Proxyman), SDK behavior, and backend data
Collaborate with Engineering, Product, QA Automation, and Property Systems teams
Support hotel-facing teams with scenario validation and issue reproduction
Maintain documentation, SOPs, and QA knowledge base content
Monitor QA/UAT environment health and support readiness for mobile releases
Qualification
Required
3–5 years testing mobile apps, APIs, or enterprise systems
Experience with iOS/Android QA and backend validation
Familiarity with debugging tools (Charles, Proxyman, device logs, Datadog)
Experience with REST and/or GraphQL APIs
Knowledge of Agile methodologies and tools (Jira, Confluence, CI/CD pipelines)
Strong analytical, communication, and problem-solving skills
Experience with BLE-based Digital Key or mobile access systems
Bachelor's degree or equivalent experience in software testing for enterprise applications
Preferred
Knowledge of loyalty systems, wallet integrations, or mobile authentication
Hospitality or high-availability consumer app experience
Familiarity with mobile-first design and responsive testing
Benefits
Annual allotment of free hotel stays at Hyatt hotels globally
Flexible work schedule
Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
Paid Time Off, Medical, Dental, Vision, 401K with company match
Company
Hyatt
Hyatt is a global hospitality company with widely recognized, industry leading brands and a tradition of innovation.
10001+ employees
H1B Sponsorship
Hyatt has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (44)
2024 (22)
2023 (24)
2022 (40)
2021 (21)
2020 (16)
Funding
Current Stage
Public CompanyTotal Funding
$2.45B2025-11-17Post Ipo Debt· $400M
2025-03-17Post Ipo Debt· $500M
2024-11-18Post Ipo Debt· $150M
Leadership Team
Mark Hoplamazian
President & CEO
Peter Sears
Executive VP & Group President - Americas
Recent News
Arizona Daily Star
2026-01-18
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2026-01-06
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