Asurion · 7 hours ago
In-Home Expert (Part-Time)
US-Nashville
Full-time, Part-time
Onsite
New Grad, Entry LevelAsurion is a company that provides technology solutions and support to customers. They are seeking a Part-Time In-Home Expert to deliver replacement devices and in-person tech support directly to customers, helping them set up their devices and resolve operational issues.
ElectronicsInsuranceInsurTechMobile
Responsibilities
Meet with customers face-to-face at the customers’ location (typically home, but occasionally their workplace, coffee shop, etc.)
Resolve operational issues on customers’ devices, other equipment, and connectivity while offering education and device optimization suggestions
Provide in-person device setup and tech support for customers’ smart phones, tablets and/or other consumer electronics
Gain an understanding of each customer’s technology in order to offer additional products and protection solutions customized to their needs
Meet or exceed key performance indicator metrics for performance measurements and sales goals; receive feedback/coaching from the management team including leadership, Trainers, Quality Analysts, etc
Must be fluent in English and able to communicate with customers, coworkers, and leaders verbally and in writing
Travel daily to and from the Forward Stocking Location and several customers’ locations throughout a designated region
Drive personal vehicle safely and responsibly to and from customer locations in a variety of situations including heavy traffic and inclement weather
Offer customers a value-added experience with premier customer service through relationship and rapport building – and swift identification and resolution of technical issues – all while demonstrating empathy and assurance for the customer throughout the in-person session
Utilize tools and resources to solve technical problems in a fast-paced environment
Proactively adapt communication to the customers’ technical skill level
Remain professional and respectful at all times
Adhere to Asurion’s Code of Conduct, policies and procedures, and act in accordance with our Core Values
Complete other duties as assigned
Qualification
Required
High school diploma required
Must be fluent in English and able to communicate with customers, coworkers, and leaders verbally and in writing
Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience
Must be able to drive personal vehicle to and from the Forward Stocking Location and In-Home appointments up to 100 miles from the Forward Stocking Location
Must be comfortable driving for long periods of time
Must be able to sit or stand for long periods of time (up to at least 4 hours)
Must be able to interact with a customer's technology throughout their home—including but not limited to sitting, standing, bending, reaching, crouching, and navigating stairs
Must be able to interact face-to-face with Customers in their homes for extended periods of time
Must be able to lift up to 30 pounds
Must be comfortable with exposure to dogs, cats and other pets that may be present in the customers' homes
Must be available to work afternoon and evening shifts, as well as overtime, weekends, and some holidays, as determined by business needs
Dress code enforced including professional standards for grooming and clothing
Ability to use personal smart phone/device for some job-related duties (such as accessing the internet, GPS, accessing Company email and apps, communicating with supervisor, etc.)
Personal device must be no more than 4 years old in order to support the necessary applications
Preferred
Prior experience in retail sales or customer service is desired, but not required
Associate degree+ in technology, business or a related field or equivalent relevant work experience is preferred
Benefits
A set monthly stipend to offset cellular/data expenses of $35 will be provided.
Company
Asurion
Asurion is an electronics company that provides protection, repair, and installation.
Founded in 1994
10001+ employees
H1B Sponsorship
Asurion has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (97)
2024 (102)
2023 (78)
2022 (154)
2021 (139)
2020 (109)
Funding
Current Stage
Late StageTotal Funding
unknown2018-08-10Undisclosed
1995-01-01Acquired
Leadership Team
Tomer Dvir
SVP Product
Jonah Bloom
VP Consumer Marketing/Chief Creative Officer
Recent News
Company data provided by crunchbase