BlackLine · 1 hour ago
Manager, Professional Services
Los Angeles, CA
Full-time
Hybrid
Entry, Mid Level
$120K/yr - $151K/yr
2+ years expBlackLine is a leading provider of cloud software that automates and controls the entire financial close process. The Manager, Professional Services will lead a team in implementing BlackLine solutions, ensuring project success and fostering strong customer relationships.
Computer Software
Responsibilities
Lead a high-performing team of consultants to achieve billable utilization and revenue targets, departmental goals, and project success, while ensuring adherence to internal processes
Oversee multiple concurrent BlackLine implementation projects, seamlessly integrating solutions with customer systems and processes
Serve as a hands-on manager, implementing a personal portfolio of projects and maintaining a billable utilization target
Attract, develop, upskill and retain top talent, fostering a collaborative and productive team environment
Serve as the primary point of contact for customers and partners, managing project timelines, escalations, and providing expert guidance on best practices
Ensure successful project outcomes by offering strategic recommendations and support to both the team and other customer service departments
Maintain strong customer relationships through proactive communication, follow-up, and timely responsiveness
Continuously improve and streamline implementation processes by updating documentation and developing new processes and procedures
Collaborate effectively with BlackLine teams across product, sales, and customer success to drive alignment and ensure a cohesive customer experience
Qualification
Required
Excellent communication skills, capable of working across all organizational levels
Bachelor's degree in Business, Technology or related field
Proficient in Microsoft Suite (Excel, Word, PowerPoint, Outlook) and accounting software
Demonstrated initiative and strong organizational, problem-solving, presentation, interpersonal, time management, and consultative skills
2-3 years of consulting experience in software, technology, or audit/accounting
Proven experience in customer-facing roles
Preferred
Software background
Accounting and Financial Services experience
Previous management or supervisory experience
Benefits
Short-term and long-term incentive programs
A robust offering of benefit and wellness plans
Company
BlackLine
Companies turn to BlackLine (Nasdaq: BL) to help solve their most complex finance and accounting challenges.
1001-5000 employees
H1B Sponsorship
BlackLine has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (41)
2024 (32)
2023 (41)
2022 (50)
2021 (40)
2020 (41)
Funding
Current Stage
Late StageLeadership Team
Owen Ryan
Co-Chief Executive Officer
Mark Partin
Chief Financial Officer
Recent News
2024-05-08
Globe Newswire
2024-05-07
2024-05-06
Company data provided by crunchbase