The Master's Lawn & Pest · 1 day ago
Lead Coordinator
Gainesville,FL,US
Full-time
Onsite
Mid, Senior Level
2+ years expThe Master's Lawn and Pest has been providing expert lawn and landscape services for over 20 years. The Lead Coordinator will manage daily operations, oversee scheduling and client communication, and lead a team of coordinators and customer service representatives to ensure efficient service delivery.
Health CareHome and GardenHome ServicesLandscaping
Responsibilities
Manage daily operations including scheduling, routing, materials, client communication, efficiency tracking, and billing for irrigation and lighting services
Oversee job scheduling and rescheduling, ensuring efficient routing, accurate time tracking, and clear communication of start dates, timelines, and changes
Maintain consistent communication with clients from project approval through completion and support resolution of client concerns to ensure satisfaction
Communicate daily with field teams to keep projects on schedule and priorities aligned
Track man-hours, calculate and verify departmental efficiency, and identify trends and improvement opportunities
Ensure efficiency reporting is completed prior to department meetings
Oversee accurate and timely billing, including new client setup, proper service documentation, cancellation of discontinued services, and completion of weekly billing by end of day Monday
Serve as the lead and primary point of contact for all coordinators and department leads
Train, onboard, and mentor new coordinators and customer service representatives while establishing, documenting, and enforcing standard operating procedures and best practices
Provide guidance, support, and problem resolution for coordinators
Act as the central communication hub between the Operations Manager, coordinators, field leads, and sales teams
Lead by example with professionalism, accountability, proactive leadership, and a customer-focused mindset
Qualification
Required
Proven experience in project coordination, operations, or service management
Strong training, coaching, and communication skills
Exceptional organizational and problem-solving abilities
Ability to manage priorities in a fast-paced environment
Minimum 2–5 years of experience in a service-based industry
Minimum of 1 year of lead or supervisory experience
Proficiency with technology, including Google Workspace and Microsoft Office
Experience with CRM systems
Preferred
Leadership or supervisory experience
Experience with scheduling, billing, and service management software
Aspire experience
Benefits
Paid time off (PTO) and paid holidays
Health Insurance
IRA with 3% company match
Life insurance
Opportunities for professional growth and advancement
Ongoing training and development
Quarterly team-building events and a supportive, team-oriented culture
Company
The Master's Lawn & Pest
A leader in the North Florida market offering landscape design and installation, lawn care, maintenance, irrigation services and more.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase