Intradiem · 19 hours ago
Strategic Account Manager
United States
Full-time
Remote
Entry, Mid Level
2+ years expIntradiem is a technology company on a mission to reinvent customer service through automation. The Strategic Account Manager will be responsible for managing customer relationships, ensuring contract compliance, and identifying growth opportunities to enhance the value delivered to customers.
Artificial Intelligence (AI)Machine LearningSaaSSoftwareTrainingVirtual Workforce
Responsibilities
Responsible for providing support for revenue generation sales activities and contractual renewal activities led by the VP of Strategic Accounts
Responsible for managing existing customer sponsor and stakeholder relationships, ensuring contract compliance, identifying growth opportunities, and enhancing the value delivered to our customers
Ensure that contracts, renewals, expansions, and statements of work are managed efficiently and in alignment with customer expectations
Identify opportunities for additional services and use cases within our existing customer base
Manage an annual quota by developing and maintaining a forecast and pipeline of customer opportunities
Coordinate and interface with internal departments to ensure internal alignment and delivery of high-quality products and services that meet the customer’s business needs
Follow the Strategic Account Management Playbook to execute value-based strategies and plans
Participate in regular account reviews with customers and partner cross functionally to develop associated action plans to support retention and growth of the Intradiem platform
Stay updated with industry trends, competitive landscapes, and market dynamics to identify new business opportunities and differentiate our solutions effectively
Travel up to 25%
Conduct all business in accordance with Intradiem’s policies and procedures
Perform all other duties as assigned
Qualification
Required
Bachelor's degree required
2-5 years of account management experience in SaaS contract center industry
2-5 years of contract negotiation experience
2-5 years of contract negotiation experience with a SaaS company
Effective verbal and written communication skills
Motivated, goal-oriented with the proven ability to work with minimal direction and maintain a high level of collaboration across internal teams
Possesses a high degree of honesty, integrity and ability to maintain confidentiality
Organizational and follow-up skills, problem-solving, and analytical skills
Demonstrated ability to understand sales barriers and overcome hurdles to retain and close business
Demonstrated advanced sales, market research and business skills
A track record of success and results
Open-minded, love to learn, grow and improve every day
Cross-functional, team player – people like working with you
Self-motivated, confident, proactive, and highly organized
Experience with Salesforce CRM required
Proficiency in Microsoft Excel, PowerPoint, Salesforce, and other relevant technologies that support contract management and quoting processes
Strong financial acumen and experience in negotiating contracts to support sales objectives
Candidates for positions with Intradiem must be legally authorized to work in the United States. Verification of identity and employment eligibility will be required during onboarding
Company
Intradiem
Intradiem is a software compay that provides an Intelligent Assistant for customer service teams.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$65.2MKey Investors
CIBC Innovation BankingJMI EquityBlue Chip Venture Company
2021-11-30Debt Financing· $35M
2015-11-06Series Unknown· $9.2M
2015-05-07Series Unknown· $3M
Leadership Team
J
Jennifer Lee
President and Co-CEO
Haresh Gangwani
EVP, Global Alliances
Recent News
2025-05-04
2025-04-02
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