Boyd Interactive · 1 day ago
Risk Analyst
Mount Laurel, NJ
Full-time
Onsite
Mid Level
$25/hr - $25/hrBoyd Gaming Corporation is one of the premier casino entertainment companies in the United States. They are seeking a Risk Analyst to verify account sign-ups, validate customer information, and resolve customer cases while ensuring compliance with audit and security policies.
CasinoGambling
Responsibilities
Verify new account sign-ups for linkages to known negative accounts
Verify accounts where sudden changes in gaming and transaction activity is noticed
Request and validate proof of financial instruments, proof of ID and proof of address from customers where necessary
Work with the payment gateway to resolve cases of misuse of financial instruments
Coordinate with Payments team to resolve charge backs and help in representments
Resolve customer cases escalated by the Sales, Support and Security teams
Maintain the quality of interactions with customers
Attend training, coaching, feedback sessions and meetings as required by the team deliverables
Escalate cases to Sales, Support and/or Security team when necessary and follow-up on resolution
Perform ad hoc tasks as required by the business to support new product launches and/or promotions
Perform all actions with a focus on audit and compliance policies and procedures and document the same
Support customer transactions where necessary for deposits and withdrawals through email, chat, and phones
Work with the payment gateway and other financial institutions to reconcile cashier transactions
Download chargeback transactions and co-ordinate with Security team for representments
Contact customers when payments have to be processed differently than requested
Resolve customer cases escalated by the Sales, Support and Security teams
Maintain the quality of interactions with customers
Attend training, coaching, feedback sessions and meetings as required by the team deliverables
Escalate cases to Sales, Support and/or Security team when necessary and follow-up on resolution
Perform ad hoc tasks as required by the business to support new product launches and/or promotions
Qualification
Required
Bachelor's degree and/or equivalent experience
Must understand the current security threats model and demonstrate a strong willingness to stay at the forefront of security developments
Knowledge of risk assessment methodologies, policies, and standards
Working knowledge of common security impacted regulations and/or standards such as ISO/IEC 27001/2, NIST, Sarbanes-Oxley
Experience with audit processes and disciplines including third party risk management
Experience with development and administration of risk assessments, reviews, corrective action planning
Extensive experience writing security policies and procedures
Company
Boyd Interactive
Founded in 2013, Pala Interactive envisioned and anticipated the growth of online gaming in the United States.
Founded in 2012
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-03-28Acquired
Company data provided by crunchbase