Clarke Fire Protection Products · 14 hours ago
Technical Support Specialist
Cincinnati,OH,US
Full-time
Onsite
New Grad, Entry LevelClarke Power Services, Inc. is headquartered in Cincinnati, Ohio, and has branches across the country. They are seeking a Technical Support Specialist to provide technical support to company employees and ensure customer service excellence while resolving technical issues.
Industrial EngineeringIndustrial ManufacturingService IndustrySupply Chain Management
No H1B
Responsibilities
Manage phone and email support by documenting problems in ticketing system
Use remote management software to assist end-users with technical issues
Image laptops/desktops with Enterprise Imaging Software
Installs hardware (Printers, Laptops, Desktops, Phones) for end-users
Documents technical support issues in ticketing system and builds solution knowledgebase to improve end-user support experience
Cross-trains with peers and upper-level support to improve individual skill set and efficiency within the department
Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication
Supports several common software packages (Microsoft, Cisco, Citrix) along with Clarke- Specific Applications
Works with external vendors to provide support to end-users
Must be able to work independently
Other duties may be assigned
Qualification
Required
Experience in I.T. Support
Manage phone and email support by documenting problems in ticketing system
Use remote management software to assist end-users with technical issues
Image laptops/desktops with Enterprise Imaging Software
Installs hardware (Printers, Laptops, Desktops, Phones) for end-users
Documents technical support issues in ticketing system and builds solution knowledgebase to improve end-user support experience
Cross-trains with peers and upper-level support to improve individual skill set and efficiency within the department
Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication
Supports several common software packages (Microsoft, Cisco, Citrix) along with Clarke-Specific Applications
Works with external vendors to provide support to end-users
Must be able to work independently
Associate's degree (A. A.) or equivalent from college or technical school with related experience or equivalent combination of education and experience
Implement and enforce health and safety rules, regulations, policies, and prescribed instructions
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Preferred
PC Level Certs a PLUS for Technical Support Specialist
Benefits
Health Insurance (medical, dental, vision)
Healthcare Savings Account Option
Paid Holidays & Vacation
Life insurance
A great 401K plan
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Company
Clarke Fire Protection Products
Clarke Fire Protection Products is a supplier for diesel fire pump drivers.
Founded in 1964
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-02-17
Company data provided by crunchbase