AIT Worldwide Logistics · 1 day ago
International Operations Lead
Hebron, KY, US
Full-time
Onsite
Mid Level
3+ years expAIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world. The International Operations Lead is responsible for overseeing the shipment process, providing excellent customer service, and training new personnel while maintaining strong relationships with customers and vendors.
Freight ServiceLogisticsShippingSupply Chain ManagementWarehousing
Responsibilities
Responsible for complete shipment process in shipping system including quoting, data entry, pickup/delivery scheduling, CER entry, interfacing with customs brokers, routing and operational milestone updates
Maintain and develop strong relationships, problem solve and provide courteous etiquette via phone or e-mail interaction with customers, vendors, and AIT teammates throughout the organization
First point of any escalation matters. Assist in training and knowledge sharing with new and existing teammates. Work alongside management to provide insight to overall team workload
Ability to prioritize action items in order to determine critical timing for action items of shipment coordination to ensure successful transaction
Obtain all details necessary for shipment and verify documentation is accurate, completed and retained in within shipping systems (ie. Cargowise, eDocs,etc.)
Identify and rectify if a shipment has deviated from schedule transit in an effort to correct shipment and achieve customer expectation and satisfaction
Maintain accurate billing by ensuring all shipments are properly billed within company guidelines and timelines
Performs other duties as assigned
Complies with all policies and standards
Qualification
Required
High School Diploma or GED (Required)
2+ years Working knowledge of Freight Forwarder International Operations including: Basic IATA/NVOCC, FAA, TSA, Export Regulations, AES and General CBP knowledge (Required)
3+ years industry experience in export/import operations (Required)
Preferred
Associate's Degree (Preferred)
3+ years Cargowise experience (Preferred)
Benefits
Medical
Prescription
Health Savings Account
Flexible Spending Accounts
Dental
Vision
Life
AD&D
Disability
Supplemental Health
Employee Support
Paid Parental Leave
Pet Insurance
401(k)
Tuition Reimbursement
Up to 10 to 20 days of vacation (depending on tenure)
2 personal days
1 floating holiday
5 sick days
5 volunteer hours
6 company holidays (plus Veterans Day for Veterans) annually
Company
AIT Worldwide Logistics
AIT Worldwide Logistics helps companies grow via shipping services and supply chain management.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
TJCQuad-C Management
2021-03-17Private Equity
2017-10-23Private Equity
Leadership Team
Chelsea Lamar
Vice President, Global Sustainability
Ray Fennelly
EVP / Chief Development Officer
Recent News
2025-11-18
EIN Presswire
2025-07-11
Company data provided by crunchbase