State of Indiana · 6 hours ago
Kidsline Customer Service Agent
Indianapolis, IN
Full-time
Onsite
New Grad, Entry Level
$34K/yr - $34K/yrThe State of Indiana is one of the largest employers in the state, offering opportunities across various agencies. The Kidsline Customer Service Agent role involves providing excellent telephone support to child support case participants, assisting them with a broad range of inquiries while ensuring accurate data management.
GovernmentInformation ServicesOnline Portals
Responsibilities
Answer phones, address caller issues, update critical employee and company data, and provide lump sum totals
Respond to emails and facsimiles for the helpdesk
Research the Indiana Support Enforcement Tracking System (ISETS), resource programs, and the Internet to update employer information
Phone, email, or correspondence to obtain verified data
Respond to requests from county prosecutors to add, update, or delete employer information
Train employers and county caseworkers on policy and procedures
Review reports to identify employers, change addresses for employers and participants, or update critical employee data
Review and update data reports to ensure accurate employer data
Qualification
Required
General knowledge of the program area
Basic knowledge of the rules and regulations pertaining to the assigned program area and its affects upon other agency operations
Ability to gather and compile program materials
Ability to communicate effectively
Ability to operate effectively in a group decision-making process
Tact in dealing with other agency personnel and the public
Basic knowledge of accounting principles
Able to perform essential functions with or without reasonable accommodation
No degree is required to fill this position
Benefits
Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 in election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
Free LinkedIn Learning access
Company
State of Indiana
State of Indiana is the government website that provides information, services, news, and events related to Indiana.
Founded in 1816
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Pamella Cook
Chief Financial Officer
Annie Frischkorn
Senior Human Resources Business Partner
Recent News
Inside INdiana Business
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