UFCU · 12 hours ago
Chief Digital Officer
Austin, Texas, United States
Full-time
Onsite
Director/Executive
15+ years expUFCU is advancing toward becoming a market-leading, technologically advanced credit union. We’re seeking a transformative Chief Digital Officer to lead enterprise-wide digital strategy, enhance member experiences, and drive product excellence and modernization.
Financial Services
Responsibilities
Define and scale UFCU’s digital platform strategy and roadmap—modernizing core digital and contact center channels for scalability, flexibility, and speed-to-market
Lead end-to-end digital product lifecycle, including vision, discovery, user stories, prototyping, execution, measurement, and continuous iteration
Drive delivery autonomy, cross-platform reusability, and a product-first architecture that aligns platforms with digital business outcomes
Own and report on digital OKRs such as: Digital adoption, digital self-service, user growth, and transaction volume increases
Platform and Channel performance metrics: uptime, call center efficiency, incident/failure reduction, scalability
Financial outcomes: digital revenue contribution, cost-to-serve improvements, ROI
Digital Engagement & satisfaction: NPS/OSAT scores, member feedback, churn reduction
Delivery metrics: velocity, cycle time improvement, time-to-market acceleration
Lead Product Owners, Business Analysts, and Agile teams in a unified delivery model, ensuring true product ownership, accountability, and velocity
Scale Agile frameworks (e.g., SAFe), establish Agile Center of Excellence in partnership with ePMO, and embed Agile tooling (Azure DevOps, JIRA, others) and metrics into the organization
Coach leaders and teams on advanced practices like Continuous Discovery, Working Backwards, Lean Product Delivery, and Incremental Delivery
Drive digital acquisition and digital-first usage through optimized onboarding, AI-driven personalization, and omnichannel experience strategies
Lead member lifecycle product initiatives—digital payments, card services, cross-sell, financing, and rewards
Conduct competitive benchmarking, market trend analysis, and feature innovation to differentiate UFCU in a crowded digital landscape
Collaborate with CTO and Technology teams to modernize digital infrastructure, APIs, microservices, and cloud-native platforms
Oversee integration with core banking, authentication, fraud, data services, and fintech ecosystems
Lead pilots for emerging technologies such as AI/ML, open banking, payments tokenization, digital identity, and more
Serve as a digital thought leader and trusted advisor to executive teams, the Board, and external partners
Communicate digital progress, risks, and value through enterprise reporting, portfolio reviews, and executive-level forums
Negotiate strategically with fintech, vendor, and partner organizations—securing commercial value and enterprise alignment
Adhere to all company policies, procedures and business ethics codes
Complete required regulatory training as assigned
Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations
Qualification
Required
Bachelor's degree required; Master's/MBA preferred
10+ years of progressive leadership in digital strategy, product management, or digital transformation
Minimum of 15 years of experience in technology, digital delivery, or other relevant experience
Experience in a Head of Digital role driving enterprise-grade digital transformation and platform modernization
Must be bondable
Proficiency in Agile at scale (SAFe), product management, Lean methodologies, and digital UX/CX/MX best practices
Experience with digital platform technologies: APIs, microservices, headless architecture, cloud-native hosting, and mobile-first applications
Knowledge of payments ecosystems, tokenization, digital onboarding, and authentication technologies
Strong product analytics competency: experimentation, AI & A/B testing, dashboards, KPI tracking
Digital Strategy & Roadmap
Agile Product Leadership (SAFe, Scrum, Lean)
Platform & API Architecture
Omni‑Channel & Mobile Experience
Personalization & AI/ML Strategy
Digital Acquisition & Retention
OKR/KPI Management & Reporting
Stakeholder / Vendor Management
Executive Communication & P&L Oversight
Digital UX & Human-Centered Design
Preferred
SAFe Program Consultant or SAFe Product Owner/Product Manager
Scrum Product Owner, CPO, or equivalent
Product Management Certification
UX/Design Thinking credentials
Payment/Fraud/Fintech domain certifications advantageous
Company
UFCU
Empowering our Members to achieve financial success and brighter futures. Federally Insured by NCUA. Equal Housing Lender.
501-1000 employees
H1B Sponsorship
UFCU has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
2022 (3)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Michael Crowl
CEO & President
Rhonda Pavlicek, MBA, CPA
Executive Vice President of Finance & Risk / Chief Financial Officer
Company data provided by crunchbase