WeWork · 11 hours ago
Community Manager, Common Desk, Houston
Houston, TX United States of America
Full-time
Onsite
Senior Level
$62K/yr - $65K/yr
5+ years expCommon Desk, a WeWork company, specializes in creating workspace communities that foster a sense of belonging. The Community Manager plays a vital role in overseeing hospitality operations, ensuring exceptional experiences for guests and members while leading and supporting Community Teams.
Commercial Real EstateCoworkingFinancial ServicesProperty DevelopmentPropTechReal Estate
Responsibilities
Oversee all hospitality operations across multiple locations
Elevate the experience for guests and members, striving for excellence
Manage 2-3 Community Teams, providing coaching, training, and support for staff
Handle P&L and budget management, identifying market-wide trends
Ensure that all Common Desk locations meet operational and member satisfaction standards
Offer support and leadership to Community Teams within the market
Collaborate with other Community Managers, VPs, and Support Team members to optimize strategies and tactics
Conduct tours of the location for potential members
Work closely with the Community Sales Manager to deliver timely, accurate, and quality proposals
Act as a leader and resource for Community Leads and Community Associates, providing mentorship and assistance
Collaborate with Community, Accounting, and Real Estate teams to communicate monthly performance metrics to key stakeholders
Foster employee satisfaction and development through weekly 1:1s with team members, tracking monthly trends
Be accountable for team and location performance, ensuring quarterly KPIs are met for all locations on your team
Plan and oversee employee events, such as team-building exercises, happy hours, and staff development
Prioritize, delegate, execute, and support day-to-day tasks to deliver a world-class guest experience and ensure team accountability
Address day-to-day issues to maintain a seamless experience for guests and members
Ensure timely billing completion through the Common Desk App in coordination with the Community and Accounting teams
Mindfully manage location performance, proactively addressing any areas of concern
Assist in maintaining positive relationships with Property Managers and landlords
Approach problem-solving with a customer-centric and member-focused mindset, consistently enhancing everyone's workday
Model adaptability, teachability, proactiveness, and sound judgment for the teams you lead
Qualification
Required
5+ years or equivalent experience in real estate, hospitality, marketing, multi-unit retail, startups, finance, consulting, or related experience with a strong operational focus and P&L accountability
2+ years of management experience of leading a team made up of individual contributors
Experience of being responsible for a Profit and Loss for multiple sites, as well as leading multiple business units. Direct P&L accountability and ability to understand and drive results through the management of financial levers
Must have strong verbal and written communication skills, project management, and business operations experience
Like challenges, and embraces change in a fast-paced environment
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
Must be open to possible travel 20-30% of the time, depending on which area(s)/buildings you'll oversee
Preferred
Bachelor's Degree or equivalent experience preferred in Business, Marketing, Hospitality, or other related degrees
Benefits
20 days of PTO
Approximately 13 paid holidays
80 hours of paid sick time per full calendar year
16 weeks paid parental leave
Competitive healthcare benefits
401k plan
Life and AD&D insurance
Company
WeWork
WeWork is a platform for creators that transforms buildings into dynamic environments for creativity, focus, and collaboration.
5001-10000 employees
H1B Sponsorship
WeWork has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (18)
2023 (42)
2022 (21)
2021 (16)
2020 (21)
Funding
Current Stage
Public CompanyTotal Funding
$22.2BKey Investors
SoftBank Vision FundBrookfield Asset ManagementCushman & Wakefield
2024-04-29Post Ipo Equity· $450M
2023-01-03Post Ipo Debt· $250M
2022-05-12Post Ipo Debt· $350M
Leadership Team
John Santora
Chief Executive Officer
Claudio Hidalgo
Regional President LATAM
Recent News
2026-01-13
The Real Deal
2025-12-16
2025-12-02
Company data provided by crunchbase