Office Essentials · 4 days ago
IT Help Desk Tier 1 Support Technician (1-3 yrs exp req)
St. Louis, MO
Full-time
Onsite
Entry Level
$44K/yr - $46K/yr
1+ years expOffice Essentials is seeking a Helpdesk Support Technician to provide front line technical support for their Windows-based computer systems. The role involves assisting internal customers with technical issues via phone, email, or in person, while ensuring excellent customer service and maintaining technical documentation.
Consulting
Responsibilities
Serve as the first contact with customers who need technical assistance via the phone or email
Perform troubleshooting using different diagnostic techniques
Troubleshoot, diagnose, and resolve technical hardware and/or software issues
Provide quick resolution and excellent customer service
Redirect unresolved issues to the next level of support personnel
Provide needed information on IT products or services
Keep record of problems and their resolution
Follow-up with customers
Provide feedback on processes and make recommendations on areas to improve
Maintain technical documentation and service catalog on the installation of software, the configuration of hardware, and problem troubleshooting
Suggest procedure improvements
Qualification
Required
1 -3 years of previous working experience as an IT Help Desk Technician
In-depth knowledge of computer systems and mobile devices
Hands-on experience with diagnosing and resolving basic technical issues
Excellent communication and interpersonal skills
Customer-oriented and patient
Works effectively with others
Strong computer software skills (Office 365 suite of products and general networking) as well as general website maintenance and support
Strong time management skills and attention to detail
Preferred
BA in IT, Computer Science or similar relevant field preferred
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Company
Office Essentials
Office Essentials is a business products and services company specializing in office supplies, office furniture, facilities and breakroom supplies, and managed print services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Fred Meyer
CFO
Shawn Menke
Chief Operations Officer
Recent News
Business Journals
2023-04-17
Company data provided by crunchbase