Live! Casino & Hotel Maryland · 6 hours ago
Player Development Supervisor
Hanover, MD, US
Full-time
Onsite
Entry, Mid Level
2+ years expLive! Casino & Hotel Maryland is seeking a Player Development Supervisor to lead a team of Marketing Coordinators. This role involves overseeing daily tasks, ensuring accuracy in operations, and providing training and support to enhance guest experiences.
CasinoGamblingHotel
Responsibilities
Supervise and support Marketing Coordinators in daily tasks such as booking reservations, managing event lists, and processing offers
Ensure accuracy and timeliness of all coordinator duties, including QCI data entry, Monday.com logs, gift/raffle tracking, and guest communications
Oversee event preparation and execution support (rosters, RSVP lists, signage, ticket distribution, etc.)
Responsible for maintaining the commission program and orchestrations of the payments
Must maintain coding accuracy for all PD books-following coding policy
Provide training, coaching, and ongoing development to Coordinator team members
Manage coordinator scheduling, attendance tracking, and casino /floor coverage needs
Serve as escalation point for Coordinator-related issues and provide solutions in collaboration with Relationship Marketing leadership
Monitor compliance with SOPs regarding comps, player documentation, and departmental standards
Partner with departmental leadership to ensure Coordinators are aligned with player engagement strategies and guest experience goals
Assist with cross-property coordination when supporting events or hosting duties at other Live! properties
Foster a professional, collaborative, and supportive work environment within the coordinator team
Qualification
Required
Minimum two (2) years of experience in related role
Must be able to obtain and maintain a valid gaming license as determined by the Maryland State Lottery and Gaming Commission for the position
Must be flexible with their schedule
Experience in casino marketing, guest services, or hospitality (supervisory experience preferred)
Strong organizational and leadership skills, with the ability to coach and motivate a team
Proficiency with casino systems (QCI, LMS, Loyalty, Monday.com, etc.) and Microsoft Office/Excel
Detail-oriented with strong accuracy in administrative and reporting tasks
Excellent communication and interpersonal skills, with a guest-first mindset
Ability to work flexible schedules, including nights, weekends, and holidays
Ability to stand for extended periods of time
Ability to reach specific objects at short distances in local working area
Ability to walk up/down 32 steps to/from Casino floor
Ability to sit 60% of the time
Able to lift 50 lbs
Preferred
Hospitality, touring or travel agency experience is preferred
College degree in a related field is preferred
Benefits
Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents.
Free Basic Life Insurance
Free Short Term & Long-Term Disability
Generous retirement savings options
Paid Time Off
Tuition Reimbursement
On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
Training and pathways for career growth
Robust Rewards & Recognition Programs
Annual Merit Based Pay Increases
Discretionary Performance Bonuses
Discretionary Service Bonuses
Free parking
Free food and discounted meals
Live! Hotel, Food & Beverage, and Entertainment Discounts
Company
Live! Casino & Hotel Maryland
The five-time AAA Four Diamond rated Live! Casino & Hotel Maryland opened in 2012 and is one of the largest and most luxurious commercial casinos in the country.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
A
Adam Borden
Vice President Digital Marketing
Recent News
2024-02-19
2024-02-19
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