Russell Tobin · 23 hours ago
Technical Help Desk
United States
Contract
Remote
Entry Level
$25/hr - $27/hr
2+ years expRussell Tobin's client, an American Banking company, is hiring a Remote Technical Helpdesk Contractor. The role supports clients with their commercial credit card programs by providing technical assistance through phone, email, and chat to ensure a positive client experience with online commercial card management platforms.
ConsultingHuman ResourcesLegalStaffing Agency
No H1B
U.S. Citizen OnlyHiring Manager
Daljeet Kalsi
Responsibilities
Support clients with their commercial credit card programs by providing technical assistance through phone, email, and chat to ensure a positive client experience with our online commercial card management platforms
Regularly addresses client issues by listening to clients, troubleshooting potential root causes, and determining the appropriate course of action with the goal of final issue resolution and maximum client satisfaction
Supporting Federal Government and commercial accounts
Qualification
Required
High school diploma or equivalent
Two to three years of experience within Customer Service
Preferred
Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
Good verbal and written communications skills
Proficient computer skills using a variety of software packages including Microsoft Office applications
Effective telephone and interpersonal skills
Good problem-solving and negotiation skills
Ability to handle difficult customer calls
Ability to identify and resolve/escalate problems
Experience in helpdesk ticketing systems (e.g., ServiceNow)
Benefits
Comprehensive healthcare coverage (medical, dental, and vision plans)
Supplemental coverage (accident insurance, critical illness insurance and hospital indemnity)
A 401(k)-retirement savings
Life & disability insurance
An employee assistance program
Identity theft protection
Legal support
Auto and home insurance
Pet insurance
Employee discounts with some preferred vendors
Company
Russell Tobin
Russell Tobin is a staffing and recruiting company that provides recruitment and staffing advisory services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John Woronowich, JD
Vice President - Search, Staffing & Embedded Partnerships
Ashley Steger
Director of Talent Acquisition and People Operations- Embedded Partnerships
Company data provided by crunchbase