Consumers National Bank · 21 hours ago
Chief Retail & Deposit Officer
Minerva,OH,US
Full-time
Onsite
Director/Executive
15+ years expConsumers National Bank is seeking a Chief Retail & Deposit Officer to lead their retail branch network and deposit product development. This role involves providing strategic leadership, enhancing banking products, and fostering community engagement while ensuring operational excellence and compliance.
BankingFinancial Services
Responsibilities
Provide strategic and hands-on leadership to all retail branch managers and treasury management staff
Champion a culture of trust, integrity, respect, collaboration, and service excellence across all locations
Build an effective intra and inter departmental team environment
Develop staff for future leadership roles
Serve as a mentor and resource to branch and treasury teams, helping them grow professionally and personally
Work closely with Operations, Human Resources, Audit, IT, and Risk departments to ensure alignment with organizational goals and compliance standards
Lead efforts to develop and enhance banking products and treasury services that meet the evolving needs of our clients
Support the creation and implementation of sales development programs that encourage relationship-building and community engagement
Ensure staff are well-trained in product knowledge and equipped to offer thoughtful, need-based solutions
Develop and monitor incentive programs to align with the company’s strategic initiatives and drive performance across the retail network
Evaluate staffing needs and support recruitment, training, and development of branch and treasury management personnel
Guide managers in building strong, service-oriented teams that reflect the values of our bank and the communities we serve
Monitor branch performance, budgets, and profitability, and provide coaching to help teams meet their goals
Actively participate in community events and outreach efforts to strengthen local relationships
Take leadership role in civic organizations
Support managers in resolving client concerns with empathy and professionalism
Resolve customer complaints and disputes with a focus on long-term relationship preservation and service recovery
Join managers on client visits to deepen relationships and identify new opportunities for service
Ensure consistent implementation of bank policies and procedures across all branches
Collaborate with other departments to maintain smooth operations and clear communication
Participate in the bank’s Balance Sheet Management / Pricing Committee
Participate in the Bank’s Information Technology Steering Committee
Participate in the bank’s formal strategic planning sessions
Prepare and present presentations for the Board or committees thereof
Lead strategic expansion initiatives including market prioritization, site selection, and new office development
Qualification
Required
Bachelor's degree in Business, Finance, or related field; or 15 plus years of equivalent experience (15+ years in banking leadership)
Proven experience managing retail banking operations and treasury services, preferably in a community banking environment
Strong leadership skills with a passion for mentoring and team development
Excellent communication and interpersonal skills, with a heart for service
Deep understanding of banking regulations, compliance, and risk management
Ability to think strategically while staying grounded in day-to-day operations
Proficiency in Microsoft Office and banking systems
Company
Consumers National Bank
Consumers National Bank is a banking corporation based in Ohio.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Ralph Lober
President and CEO
Renee Wood
CFO
Recent News
Business Journal Daily | The Youngstown Publishing Company
2024-12-06
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