NetApp · 22 hours ago
Senior Technical Operations Engineer
Morrisville, NC
Full-time
Hybrid
Senior Level
$130K/yr - $194K/yr
6+ years expNetApp is a leader in intelligent data infrastructure, delivering solutions that help organizations unlock the full potential of their data. The Senior Technical Operations Engineer will maintain and support a large fleet of cloud-hosted open-source technology clusters, ensuring their security, reliability, and performance while collaborating with various teams to enhance customer support.
Cloud ComputingData ManagementData StorageInformation Technology
No H1B
U.S. Citizen Only
Responsibilities
Provide expert support on incidents, diagnosing and solving data modelling and architectural issues by liaising with customer’s engineers and maintaining a high standard of customer communication
Undertake complex cluster tasks including but not limited to real time migrations with no downtime, upgrades (minor & major versions), performance tuning and maintenance of our fleet of 13000+ nodes for our customers
Provide expert support to our nodes running in the cloud (AWS/Azure/GCP), using technologies such as Linux (Debian, Ubuntu), Docker, and languages including Java, Python and bash
Investigate issues and apply standard maintenance procedures to optimize the performance and stability of production and non-production clusters that we manage
Develop and continually improve our suite of internal automation tools, applications, and processes
Be a proactive, reliable and supportive member of the support team, and participate in a 24/7 rotating on-call roster
Qualification
Required
Minimum of 6 years working experience
Designing and maintaining database architecture, data structures, tables, dictionaries and naming conventions to ensure the accuracy and completeness of all data master files
Experience with Apache Cassandra or similar NoSQL databases preferred
Testing systems and upgrades such as debugging, tracking, reproduction, logging and resolving all identified problems, according to approved quality testing scripts, procedures and processes
Experience in identifying architectural issues at scale in the cloud such as AWS/GCP/Azure
Developing and managing documentation, standards, policies, and procedures related to database operations
Programming skills in Python, Java, bash scripting, SQL, and source code control using Git
Exceptional ability to communicate clearly and professionally in written and verbal English (essential)
US Citizen
Bachelor's degree in a technical or engineering field OR Master's degree with less related experience
Preferred
Any customer service experience is favorable
Benefits
Health Insurance
Life Insurance
Retirement or Pension Plans
Paid Time Off
Various Leave options
Performance-Based Incentives
Employee stock purchase plan
Restricted stocks (RSU’s)
Company
NetApp
NetApp specializes in data storage, data infrastructure, and data management solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.25BKey Investors
Sequoia Capital
2025-03-12Post Ipo Debt· $1.25B
1995-11-21IPO
1994-01-01Series Unknown
Leadership Team
George Kurian
Chief Executive Officer
Ben Bromhead
CTO
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