Caffe Vita · 1 day ago
Production Operator / Customer Service
Phoenix, AZ, 85027, US
Full-time
Onsite
New Grad, Entry LevelCaffe Vita is a coffee company seeking a Production Operator / Customer Service representative to join their team. The role involves packaging coffee for distribution and managing wholesale order intake, ensuring exceptional customer service while maintaining production efficiency.
CoffeeConsumer GoodsFood and BeverageWholesale
Responsibilities
Work as part of a fast-paced team completing tasks such as Package Prep & Package Fill
Accurately read production reports to ensure the correct coffee is produced for daily fulfillment
Learn and master the use of weigh & fill machines, band sealers, scales & grinders
Maintain open channels of communication with various departments across the organization including communication run through Slack and Email
Maintain cleanliness and organization of the Production workspace
Keep workstation organized, tidy and well-stocked with high use consumables (e.g.: 5lbs bags, 12oz bags, etc.)
Maintain up to date knowledge on all Caffe Vita products, packaging and equipment
Ensure Caffe Vita’s superior quality is represented in every product and all services
Proactively foster your own professional development
Fully understand and execute all safety, quality, and sanitation policies and procedures, including but not limited to HACCP, GMP, etc
Problem solve and demonstrate strong personal initiative
Actively contribute to a continuous improvement work environment
Have reliable, consistent, and on time attendance to scheduled shifts
Perform other duties as assigned by the Production Manager
Communicate with wholesale customers daily to accurately create sales orders in NetSuite
Manage and maintain accurate customer files in NetSuite
Work with the sales and account management team to support the smooth and successful onboarding of new customers
Be the voice of Vita and provide exceptional customer service to our wholesale partners, escalating issues and making recommendations as needed to facilitate a stellar customer experience
Manage organizational tools and documentation related to the customer service role
Prep daily fulfillment documents including picking tickets and summary pick lists
Fill in for the production lead when they are OOO on sick or paid leave
Work on special projects related to customer service as needed
Qualification
Required
Excellent written and verbal communication skills
Superior organizational, planning and time management skills
Work well individually and with a team in a busy, manufacturing warehouse environment
Ability to lift 50lbs unassisted
Ability to walk or stand during shift up to 8 hours
Ability to operate pallet jack
Ability to give and receive constructive feedback in any given situation
Ability to quickly learn new systems and/or prior experience with Microsoft Suite, (Excel, Word, OneDrive) NetSuite, Slack, When I Work, & Paychex
Benefits
Paid Time Off
Medical/dental insurance coverage
401k, per plan terms
Mentorship and positive work environment
Free coffee/tea drinks while on shift
Employee discounts on merchandise, whole bean coffee and food items
Company
Caffe Vita
Caffe Vita is a coffee roasting company specialising in premium coffee products.
Founded in 1995
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Tom Buckley
Chief Operating Officer
Troy Waller
Northeast Sales & Partnerships
Recent News
Seattle TechFlash
2025-05-17
Seattle TechFlash
2025-05-16
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