BCS Technology International Pty Ltd · 2 hours ago
Call Center Representative
Parsippany-Troy Hills, NJ
Full-time
Onsite
Entry Level
$19.50/hr - $19.50/hr
1+ years expBCS is a company focused on delivering exceptional service to its clients, and they are seeking a Call Center Representative to provide a 'White-Glove' experience for callers. This role involves making outbound calls and handling inbound inquiries to ensure client satisfaction and support the company's growth.
ConsultingInformation TechnologySoftware
Responsibilities
Outbound calls and emails to connect with customers and invite them to register or renew their registration
Outbound calls for follow-ups on existing records
Responsible for making roughly 50 phone calls per day on average
Answer all inbound phone calls received by the BCS main number
Work with the caller to identify and resolve questions or issues
Handle vendor registrations and troubleshoot payment issues
Resolve inbound customer care issues via online chat
Qualification
Required
Enthusiasm and passion for assisting other people and contributing to the success of a hyper-growth company
Familiarity and comfort with modern tools like CRM software
Ability to spend 8 hours of the workday on the phone if needed
Ability to work without significant oversight in a fast-changing environment
Self-starter, detail-oriented, and analytical
Personable, professional, and able to talk to customers in a concise, neighborly manner
Possess a professional and helpful attitude with excellent English communication skills (verbal and written)
Strong communication, interpersonal, and customer service skills
Comfortability and willingness to spend the majority of the workday on the phone with customers
Required to work in-office 5 days per week, 9:00 am - 5:00 pm
Preferred
Knowledge of Spanish is very helpful
1-2 years of customer service, sales, or related work experience preferred
Benefits
Healthcare Coverage including Medical, Vision, and Dental for Full-time employees.
401(k) with company matching.
Paid holidays and paid time off.
Ability to gain up to 2 remote days each week based on tenure.
Company
BCS Technology International Pty Ltd
BCS Technology International (BCS) is a leading global IT professional services organization focused on the delivery of customised solutions in emerging technologies including blockchain, digital, cloud, big data, AI, predictive analytics and machine learning.
201-500 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase