Westamerica Bank · 19 hours ago
Bankcard Operations Representative - Customer Service
SANTA ROSA,CA,US
Full-time
Onsite
Mid Level
3+ years expWestamerica Bank is among the largest commercial banks headquartered in California, seeking outstanding individuals to join their team. The Bankcard Operations Representative will provide customer service support to merchants, ensuring their inquiries and issues are addressed effectively while collaborating with various stakeholders.
BankingFinancial Services
Responsibilities
Meeting and exceeding customer expectations by providing introductory information for new merchants
Ensuring that merchant questions are answered in a satisfactory manner and that the merchant is satisfied with the level of service given
Determining the quickest, most effective ways to answer a merchant or partners questions
Escalating queries and concerns with troubleshooting common issues with uncommon twists
Board new front-end accounts in our processing platforms
Assist with the installation of new hardware & troubleshoot technical problems
Collaborating and sharing ideas, problems and solutions, documenting merchant calls results
Willing to take direction, implement direction and provide feedback on call results
Other duties as assigned
Qualification
Required
3+ years of customer service in a fast paced environment: Merchant Services/Acquiring industry desired but not required
Capable of making quick, sound decisions with the ability to justify recommendations
Work well in a dynamic environment both individually and as part of a team
Strong research and analytical skills
Proficient in Word, Excel, and Outlook
Ability to 'prioritize' workflow while being able to handle 'multiple tasks' and stay organized
Possess the initiative to suggest and implement new ideas
Excellent written and verbal communication skills
Excellent interpersonal and communication skills
Ability to work collaboratively within a small team environment
Experience working in Customer Service a plus but not required
Company
Westamerica Bank
Westamerica Bancorp is a regional community bank that offers consumer and commercial financing.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1980-04-11IPO
Leadership Team
R
Robert Thorson
Chief Financial Officer
Recent News
MarketScreener
2025-10-23
Westamerica Bancorporation
2025-10-17
MarketScreener
2025-04-17
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