Service Experts · 10 hours ago
HRBP Specialist
Richardson, TX
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expService Experts Heating, Air Conditioning & Plumbing is headquartered in Richardson, TX, and provides HVAC and plumbing services to residential and commercial customers. The HRBP and Employee Relations/Compliance Specialist is responsible for managing complex employee relations matters, ensuring HR compliance, and supporting HRBP activities for corporate functions.
ConstructionConsumer GoodsHeating Ventilation and Air Conditioning (HVAC)ResidentialSolar
Responsibilities
Serve as the primary HR Business Partner for designated corporate functions (e.g., Finance, IT, Legal, Marketing), providing strategic guidance on people, capability, workforce planning, and organizational effectiveness
Partner with functional leaders to diagnose organizational challenges, develop talent strategies, and support execution of business priorities from an HR perspective
Analyze people data, trends, and metrics to influence decisions, identify risks or opportunities, and recommend solutions that support business objectives
Partner with Talent Acquisition, Total Rewards, HR Operations, and L&D to ensure seamless HR support and execution of talent programs
Support change management efforts, including communication, training, planning, and leader readiness for new initiatives or reorganizations
Build leader capability by coaching managers on feedback, conflict management, career development conversations, and accountability
Serve as a culture ambassador, reinforcing company values, leadership expectations, and talent philosophy across corporate teams
Act as a trusted advisor to HR leadership and business leaders, identifying potential employee relations risks before they escalate
Conduct prompt, impartial investigations into workplace complaints—ensuring a fair, thorough, and well-documented process that mitigates reputational and legal exposure
Establish consistent protocols for investigation handling, documentation, and corrective action, ensuring organizational alignment
Maintain metrics and insights on trends to proactively address systemic or behavioral issues across the company
Develop and deliver training on HR compliance and employee relations topics
Own the full lifecycle of HR policy governance—reviewing, updating, and communicating HR policies, employment agreements, and compliance documentation
Lead the annual refresh of the Employee Handbook, ensuring it reflects best practices, regulatory updates, and company values
Partner with Legal to ensure all employment practices comply with applicable laws and align with risk mitigation strategies
Support audits and compliance reviews related to labor and employment matters, ensuring documentation integrity and readiness
Create and maintain offer letter templates, termination language, severance agreements, and mutual separation documents
Ensure compliance with non-compete clauses, bonus plans, clawback provisions, and other employment terms
Build leader capability by developing training and toolkits on effective feedback, coaching, performance management, and conflict resolution
Partner with HRBPs to elevate manager accountability and consistency in handling employee issues
Promote a culture of transparency and fairness by embedding proactive communication, documentation discipline, and performance rigor
Identify trends and emerging risks from investigations or exit interviews to inform policy, process, and cultural improvements
Collaborate with HR Analytics and Strategic Initiatives teams to produce ER dashboards and data-driven insights for leadership decisions
Champion a continuous improvement mindset, leveraging root cause analysis to reduce recurring issues and improve employee experience
Qualification
Required
Bachelor's degree in Human Resources, Business, or related field
8+ years of HR experience, with at least 3 years in employee relations, compliance, or employment law
Proven ability to lead investigations and provide sound, balanced recommendations
Strong understanding of federal and multi‑state employment law (EEOC, FLSA, ADA, FMLA, etc.)
Demonstrated experience influencing leaders and resolving complex HR/ER issues in dynamic environments
Exceptional written and verbal communication; able to produce defensible documentation and reports
Strategic thinker with strong judgment, discretion, and integrity
Ability to manage sensitive matters with discretion and professionalism
Preferred
Master's degree in Human Resources, Business, or related field
Experience providing strategic HRBP support to functional leaders
PHR/SPHR or SHRM‑CP/SHRM‑SCP certification
Company
Service Experts
Service Experts is a plumbing company that sells, services, and repairs heating and air conditioning systems.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
N
Nick Ridgway
VP of Franchise Developement
Recent News
2026-01-16
Service Experts
2025-09-16
Company data provided by crunchbase