AAA Western and Central New York · 14 hours ago
Associate Systems Administrator - Endpoint Management
Williamsville, NY
Full-time
Onsite
Entry, Mid Level
$62K/yr - $71K/yr
1+ years expAAA Western and Central New York is dedicated to providing members with a satisfying experience and is seeking an Associate Systems Administrator. The role involves responding to IT incidents, managing endpoint devices, and assisting with onboarding and offboarding processes, while ensuring compliance with security standards.
Consumer Services
Responsibilities
Respond to and resolve incidents and service requests using ITSM ticketing system
Diagnose and repair IT hardware issues, including PCs, printers, and peripherals
Document solutions and maintain accurate records in the ITSM system
Escalate complex issues to higher-level support or appropriate resource when necessary
Build, image, and configure Windows PCs for new hires
Ensure timely delivery of all equipment and required access
Assist with software installations and account setups
Collaborate with HR and hiring managers to collect and process equipment from separated employees
Administer device identity and access via Azure AD/Entra; enforce security/compliance baselines
Use Microsoft Intune and SCCM (co-management) to deploy applications, policies, updates, and remediations
Monitor and maintain endpoint health and compliance
Apply and verify Windows OS patches and security updates across all managed devices
Ensure compliance with AAA security standards and vulnerability remediation timelines
Understand project scope, budget, and timelines; collaborate with IT Manager, Infrastructure, Security, and Project teams
Create project requirements and documentation; institute CAB procedures for changes and coordinate releases into production
Schedule and conduct meetings to communicate expectations, deliverables, and functionality changes
Monitor projects regularly to evaluate progress, quality, and risks; escalate issues that may derail timelines
Track and maintain IT asset inventory
Ensure lifecycle management of PCs and recommend refresh strategies
Maintain compliance with AAA standards for asset tracking
Set up and troubleshoot A/V equipment for meetings and events
Ensure conference rooms are equipped and functioning properly
Qualification
Required
1-2 years of experience as a Systems Administrator
5+ years in an IT Support Technician or Service Desk role, with responsibilities in endpoint management and hardware/software support
Displayed competency in diagnosing and resolving hardware & software issues across PCs, printers, and peripherals
Experience supporting audio/video setups and conference room technology
Ability to provide after-hours support based on rotation schedule & respond to urgent incidents outside normal business hours
Exposure to project coordination, including scheduling, documentation, and cross-team collaboration
Strong organizational & documentation skills to support IT asset lifecycle management and maintain accurate inventory
Working knowledge/familiarity of Windows OS (10/11) deployment, troubleshooting, and patch management
Working knowledge/familiarity of Microsoft Intune and SCCM for device management and application deployment
Working knowledge/familiarity of Azure AD/Entra administration for identity and access management
Working knowledge/familiarity of ITSM platforms (e.g., Cherwell, Jira, ServiceNow) for ticketing and documentation
Working knowledge/familiarity of Active Directory, networking basics (DNS, DHCP), and remote communication protocols
Working knowledge/familiarity of applying/verifying Windows security updates and patches in enterprise environments
Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, filing and communicating on the phone
Ability to perform all physical functions consistent with travel including sitting in airplanes and driving for long periods of time
Must be able to lift, carry, push, pull a maximum of 30 lbs
Benefits
Medical, Dental, Life and AD&D Insurance
Flexible work schedules
Pre-Tax & Roth 401(k) plan with company match
Health Spending Accounts with company contribution & Flexible Spending Accounts
Company Paid Short-term & Long-term disability
Paid time off
Tuition reimbursement & company-paid training programs
FREE AAA membership & travel / product discounts
Paid Volunteer Time Off
Company
AAA Western and Central New York
We are an iconic American organization that’s been around since before you can remember.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Tony Spada
President and CEO
Adam Winkworth, MBA, SHRM-CP, FPC
Senior Human Resources Business Partner
Company data provided by crunchbase