Apply on Employer Site

SunTechPros Inc. · 2 hours ago

iCertis developer

United States

Contract

Remote

Mid, Senior Level

SunTechPros Inc. is seeking an iCertis Developer, Tech Lead, and BSA to work on the iCertis CLM platform. The role involves developing, testing, and deploying solutions, integrating iCertis with other applications, and collaborating with cross-functional teams to support contract processes.

Business IntelligenceConsultingEnterprise Resource Planning (ERP)

H1B Sponsor Likely

Hiring Manager

Vijaya lakshmi

Responsibilities

Develop, test, and deploy solutions on the Icertis CLM platform based on business needs

Integrate Icertis with other applications (e.g., CRM/ERP) using APIs or connectors

Customize workflows, templates, and business rules to support contract processes

Create technical designs, documentation, and unit test plans

Troubleshoot and resolve issues during implementation and support

Collaborate with cross-functional teams, including business analysts and stakeholders

Develop a deep understanding of the Icertis CLM platform and how customers use it. Troubleshoot technical issues, identify root causes, and provide practical solutions or workarounds

Work closely with customers (remote or on-site) to gather issue details, clarify requirements, and provide responsive support

Respond to support tickets, resolve problems within SLA, and escalate complex issues to development or engineering teams as needed

Assist in applying hotfixes, patches, and updates in production/staging environments, coordinating schedules and testing with customers

Create and maintain knowledge base articles, runbooks, and FAQs to speed up future support and improve self-help outcomes

Support enhancement requests by understanding customer use cases and working with development or product teams to deliver improvements

Act as an advocate for the customer by tracking issues, communicating statuses, and ensuring needs are understood internally

Follow and improve customer support processes and tools to ensure efficient handling of technical cases

Work with cross-functional teams — functional consultants, developers, QA, product owners — to resolve issues and drive product quality

Experience diagnosing software issues; familiarity with enterprise application stacks and databases (e.g., SQL)

Comfortable with ticketing systems, CRM processes, and support workflows

Understanding of Icertis CLM usage patterns and configuration principles is a plus

For more technical support tiers, skills in C#, .NET, SQL, and scripting can be beneficial

Act as a bridge between business users (Legal, Procurement, Sales, Finance) and technical teams (Icertis developers/support)

Gather and document business requirements for Icertis CLM

Analyze contract workflows, clauses, approvals, and obligations

Define functional designs (workflows, rules, metadata, templates)

Work closely with Icertis developers to explain requirements

Support testing (UAT), defect triage, and releases

Ensure solutions align with compliance and business policies

Qualification

ICertis CLMAPI integrationTechnical troubleshootingSQLC#.NETCustomer interactionSupport tools knowledgeDocumentationCollaboration

Required

Develop, test, and deploy solutions on the Icertis CLM platform based on business needs

Integrate Icertis with other applications (e.g., CRM/ERP) using APIs or connectors

Customize workflows, templates, and business rules to support contract processes

Create technical designs, documentation, and unit test plans

Troubleshoot and resolve issues during implementation and support

Collaborate with cross-functional teams, including business analysts and stakeholders

Experience with Icertis Contract Lifecycle Management (CLM) or similar CLM systems

Knowledge of integration technologies, APIs, and web services

Develop a deep understanding of the Icertis CLM platform and how customers use it

Troubleshoot technical issues, identify root causes, and provide practical solutions or workarounds