Duplicator Sales & Service · 4 hours ago
Billing Specialist
Louisville, KY
Full-time
Onsite
Entry Level
1+ years expDuplicator Sales & Service, Inc. is seeking a Billing Specialist to manage maintenance contract billing for various customers. The role involves setting up billing records, maintaining customer contact for meter readings, reviewing invoices for accuracy, and providing customer service regarding billing inquiries.
Information TechnologyTelecommunications
Responsibilities
Sets up the maintenance contract record for Louisville, Lexington, Indiana and Paducah customers. This includes choosing the correct contract type, bill code, distribution code, rate increase table, bill to customer number, tax code and other important factors to invoice the customer correctly. Make necessary changes to the contract as needed. Prepares final billing and terminates billing contract records on returned equipment as requested by inventory control sheets or the Service Manager
Maintains contact with the customer to obtain meter readings via the telephone. Notifies the IT department when there are issues with accounts not pulling meters in FM Audit and @ Remote. Manually enters meter readings into E-Automate when needed. Adds notes to the contract record regarding issues with getting meter readings or general information
Reviews invoices, using the audit report, for accuracy prior to generating the invoices. Generates credit invoices as needed to correct billing
Provides customer service regarding questions with billing, address and account name changes as well as assisting customers with getting set up in the payment portal. Follows up with other personnel to assist with problem resolution
Scans & uploads customer equipment billing, pick-ups and accounts payable check information related to purchase orders
Provides back-up with counting and recording the coins/currency collected from the coin-op equipment monthly
Escorts the shredding company representative around the building monthly to collect the documents to be destroyed
Assist with parts inventory count semi-annually. Partners with another person and records the number counted. Ensures that the physical count is being done accurately
Maintains positive professional relationship with other billing personnel, co-workers from other departments and external customers
Qualification
Required
High school diploma or GED
1-3 years of previous office experience
Good verbal and written communication skills
Excellent attention to detail
Working knowledge of Microsoft Excel and Outlook
Ability to communicate effectively
Ability to utilize a desktop computer and keyboard for data entry and retrieval purposes
Ability to sit at a desk for prolonged periods of time
Benefits
401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Company
Duplicator Sales & Service
Duplicator Sales & Service is a business supplies company that offers office technology, equipment, and print communication services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
David Nash
Partner
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