Pacific Lifestyle Homes · 2 hours ago
Customer Service Representative
Tacoma, WA
Full-time
Onsite
Entry Level
$74K/yr - $84K/yr
1+ years expPacific Lifestyle Homes is a recognized homebuilder dedicated to building better lives. They are seeking a friendly and proactive Customer Service Representative to assist homeowners, address inquiries, and resolve issues to ensure a positive customer experience.
Home RenovationProperty ManagementReal Estate
Responsibilities
Closing Warranty Tickets Weekly: Ensure timely resolution of warranty tickets by closing them on a weekly basis. Coordinate with the service team and contractors to address outstanding issues, keeping workflows efficient and customer needs promptly met
New Homeowner Orientations: Lead new home orientations for homeowners, providing detailed information on home features, maintenance tips, and warranty coverage. Ensure homeowners feel confident and well informed about their new property
Quality Assurance Walks: Verifying completed homes meet company standards prior to NHO
Time Management: Utilize effective time management skills to handle multiple warranty requests and customer interactions. Prioritize tasks to meet response and resolution targets, maintaining high productivity throughout the day
Timely Communication: Provide prompt and clear communication with customers, keeping them informed about the status of their warranty claims and repair schedules. Set realistic expectations and follow up as necessary to ensure customer satisfaction
Documenting Warranty Claims: Accurately document all warranty claims in the system, including details of the issue, resolution steps, and communication history. Maintain organized records to support quick reference and ensure transparency
Work with Trade Partners: Collaborate with trade partners to schedule and complete service requests, maintain effective communication to resolve homeowner issues. Build strong relationships with trade partners to ensure reliable and high-quality service delivery
Keeping Warranty Requests Under 45 Days of Aging: Monitor warranty requests regularly to prevent backlogs, aiming to resolve all claims within 45 days. Proactively address delays and communicate with relevant teams to ensure timely resolution
Survey Scores: Aim to achieve high customer satisfaction survey scores by providing exceptional service and addressing customer concerns effectively. Use survey feedback to identify areas for improvement and enhance the overall customer experience
Qualification
Required
1-2 years of experience in customer service, ideally within the home building industry
Ability to manage multiple tasks with high attention to detail and accuracy
Strong sense of urgency, ambition, and problem-solving skills with a proactive approach to solutions
Excellent communication skills for delivering both positive and challenging news professionally
Open to feedback, coachable, and adaptive to continuous learning and improvement
Basic understanding of email and internet usage, with a willingness to adopt and use new technology
Proficient in Microsoft Excel, Adobe, and Word for tracking, documentation, and reporting
Demonstrated reliability, integrity, and commitment to providing exceptional customer service in every interaction
Preferred
Familiarity with home finishes, construction materials, and the general home building process is a plus
Benefits
Company supported medical, dental and vision benefits for employees and families
Participation in our 401(k)-retirement savings plan with Company contributions
New home discount
120 hours of paid time off for the first year
Seven paid holidays
Paid volunteer hours
Employee Recognition Program
Employee Referral Bonus - Up to $1,000
Engaging company culture – Including our annual “Ferris Bueller’s Day Off”
And much more!
Company
Pacific Lifestyle Homes
Pacific Lifestyle Homes builds exceptional new homes with communities in Portland, OR and Vancouver, WA.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kevin Wann
President/CEO.
Company data provided by crunchbase