LegalZoom · 6 hours ago
Customer Support Specialist
Reno, Nevada
Full-time
Onsite
Entry Level
$34K/yr - $34K/yr
1+ years expInc Authority is a business formation company headquartered in Nevada that specializes in helping businesses launch and grow throughout the U.S. The Customer Support Specialist will provide expert assistance to business owners in LLC formation and startup consulting, serving as the first point of contact and ensuring clients receive the best possible experience.
ConsultingLegalLegal TechProfessional Services
Responsibilities
Advise business owners who inquire about our services guiding them toward customized solutions
Possess strong knowledge of Inc Authority products and services to identify customer's needs when qualifying them (training provided)
Demonstrate an aptitude for business startup consultation and customer assistance to increase customer satisfaction
Communicate effectively and professionally in all forms of communication with both potential customers and internal team members
Maintain complete and accurate records of all daily activity and customer contact
Qualification
Required
Excellent Phone Communication Skills
At least 1 year of experience in a client facing position
Ability to navigate a CRM System and use a headset
Basic computer skills such as typing while using Microsoft Office products (Excel, Word, Outlook)
Career-Minded Professional
A Passion for Helping Others with a Positive, Can-Do Attitude
Professional Appearance and Demeanor
Preferred
Ability to read and write Spanish proficiently
Benefits
Medical, Dental, Vision Insurance
401k, With Matching Contributions
Paid Time Off
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Short-Term/Long-Term Disability Insurance
Fertility
Mental Health
One Medical
Fringe lifestyle benefits up to $250
Company
LegalZoom
LegalZoom is a technology platform giving access to professional legal advice so people can protect what matters most.
501-1000 employees
H1B Sponsorship
LegalZoom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (19)
2023 (26)
2022 (27)
2021 (14)
2020 (22)
Funding
Current Stage
Public CompanyTotal Funding
$951.7MKey Investors
Registered AgentsPermiraPolaris Partners
2024-07-10Post Ipo Equity· $0.7M
2023-09-06Post Ipo Secondary· $140M
2021-06-30IPO
Leadership Team
Dan Wernikoff
Chief Executive Officer
Jeff Stibel
Chairman and CEO
Recent News
2026-01-10
Company data provided by crunchbase