Lightfully Behavioral Health · 1 day ago
Admissions Counselor
United States
Full-time
Remote
Entry Level
$21/hr - $31/hr
1+ years expLightfully Behavioral Health is a growing leader in mental health treatment providing high-quality, evidence-based treatment and innovative, compassionate care focused on total wellness for those struggling with mental health conditions. The Admissions Counselor supports clients and families through the admissions process, ensuring a concierge-level experience while managing individual caseloads and collaborating with various teams to facilitate admissions.
Health CareMental Health
Responsibilities
Provide timely, empathetic responses to inquiries from phone, live chat, web forms, and other channels in accordance with service-level targets
Build rapport, set clear expectations, and keep clients, families, and referral partners informed
Explain program options, levels of care, and next steps in plain language
Complete and update all required efforts in CRM (Salesforce) in real time
Capture referral source, payor details, acuity indicators, and factors impacting request for treatment
Obtain necessary releases and records; ensure data quality to inform clinical decisions and provide relevant context to program teams
Schedule clients for clinical assessments (or obtain necessary records for an abbreviated assessment or records review, as appropriate)
Obtain insurance benefit information to coordinate a Verification of Benefits; transparently discuss financial expectation and patient responsibilities, collaborating with Client Financial Services as needed
Identify exclusionary criteria early and redirect to appropriate resources when indicated
Align program availability and fit; support census management and admissions preparations
Offer the earliest clinically appropriate admission time and confirm logistics and arrival details in writing
Complete reminder calls/texts to reduce no-shows and ensure day-on readiness
Partner with Clinical, Finance, and Outreach to resolve barriers to admissions
Flag escalations and counselor development needs to the Director of Admissions
Participate in daily huddles, rounds, and case conferences, as directed
Ensure daily shift coverage and that PTO policies are followed (i.e., no more than two people are scheduled to be out of the office at the same time)
Maintain excellent CRM hygiene; log calls, emails, tasks, next steps, and decisions
Use reports to manage pipeline and prioritize follow-ups
Protect privacy and maintain HIPAA compliance
Qualification
Required
Bachelor's degree or equivalent experience
At least 1 year of patient-facing experience in healthcare, preferably in behavioral health or admissions, required
Must pass extensive background check
Experience working in CRM platforms or electronic health record systems, required
Preferred
Salesforce experience preferred
Benefits
Medical, dental, and vision insurance
Paid time off
Self-care days
401(k) plan
Continuing education and professional development opportunities
Employee assistance program (EAP)
A supportive, mission-driven culture that values authenticity, connection, and integrity
Company
Lightfully Behavioral Health
Lightfully Behavioral Health offers clearly superior mental health care with deep compassion.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$50MKey Investors
Regal Healthcare Capital Partners
2024-03-20Private Equity· $20M
2021-06-01Private Equity· $30M
Leadership Team
Jennifer Crute
Chief Executive Officer
Recent News
Behavioral Health Business
2025-12-06
Behavioral Health Business
2025-10-28
Company data provided by crunchbase