Arbiter · 1 day ago
Customer Success Center Representative - Seasonal
United States
Full-time
Remote
New Grad, Entry Level
$18.50/hr - $18.50/hr
0+ years expArbiter is seeking Customer Success Center Representatives for a seasonal role. The primary responsibility is to answer inbound calls and emails from clients while assisting with special projects as defined by the manager.
Event ManagementSoftwareSports
Responsibilities
Primary responsibility for answering phone calls for Arbiter & ArbiterPay with a polite and attentive attitude within defined service levels
Complete assigned emails under the Success Center inbox within 24 hours of receiving it
Maintain a polite and informative attitude while helping clients on phone calls
Build strong client relationships as a representative of Arbiter
Responsible for follow-up with assigning clients as needed to ensure the Arbiter connection
Follow strong customer service practices to maintain the strong relationship between the Company and the client
Escalate issues to management when Customer Success Center Representative is unable to resolve the client's situation
Qualification
Required
0-1-year experience with inbound customer call center other customer service role
Representatives must be polite and professional at all times while exhibiting a positive attitude and providing excellent customer service
Ability to quickly learn a complex software application and help users with questions
Strong written and verbal communication skills
Basic knowledge of major internet browsers and Microsoft Excel and Word
Organizational skills to maintain clear communication on projects with clients and peers
Able to stay calm and properly assist customers who are upset
Ability to type at least 35 words per minute
Cellphone or personal device to receive MFA (multi-factor authentication) texts or calls
Have an internet connection that's adequate for their job, a minimum of 10Mbps down
Company
Arbiter
Celebrating 40 Years of Leadership in Athletic and Program Management Arbiter has been a trusted partner for leagues, schools, and organizations, setting the standard in athletic and activity management for four decades.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Serent Capital
2025-09-23Acquired
2020-02-24Debt Financing
2017-08-31Private Equity
Leadership Team
Chad Fritz
Chief Technology Officer
Karen Mogridge
Chief Product Officer
Recent News
citybiz
2025-09-04
Company data provided by crunchbase