greenPAWSchicago · 10 hours ago
Office Administrator
Chicago, IL
Full-time
Onsite
New Grad, Entry Level
$32K/yr - $40K/yrgreenPAWSchicago is a pet care company located in Roscoe Village, Chicago, seeking an Office Administrator to join their fast-paced office team. The role involves overseeing day-to-day operations, responding to scheduling requests, handling client billing inquiries, and collaborating on strategies for client satisfaction and organic growth.
Consumer Services
Responsibilities
Working alongside the rest of the office team to respond to scheduling requests and coordinating appointments in our scheduling software (Time To Pet)
Reviewing and addressing client billing inquiries
Consulting with prospective clients and attending in-home Meet & Greets and onboarding new clients
Collaborating with the office team on strategies to deliver organic growth
Taking ownership for the client satisfaction experience
Participating in marketing activities
Miscellaneous office duties
Qualification
Required
Prior experience (with excellent references) in a similar role at a small business. (You must be a proven team player.)
Excellent telephone and email customer service and communication skills are mandatory. You must have a great phone voice and personality, speak clearly and be easy to understand. You must be able to sound happy on the phone even when having a rough day
Excellent business writing skills are a must! (Typing skills: 25WPM is mandatory minimum; 30 WPM or above is desirable.)
Precise — zero mistakes —data entry skills
Ability to handle multi-tasking without dropping balls
Appropriate sense of urgency and prioritization; i.e., you know intuitively what needs to be handled this minute and what doesn't without asking
Great PC and technology user skills. You will need to use more than just email and our software platform (Time To Pet). You must also be able to work in Google Docs and Google Sheets without having to learn on the job
A serious work ethic. This is a very important job — a lot of people will depend upon you
Benefits
Optional participation in both the Illinois Secure Choice IRA retirement savings program
Seven different forms of Aflac supplemental insurance
Company
greenPAWSchicago
We provide dog walks, cat visits, overnight services (both sitting & boarding), health & hygiene offerings (regular FURmination deshedding, teethbrushing, ear cleaning, FrontLine application, etc.) and custom food delivery for your pets.
Founded in 2007
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Robb H.
Co-Founder
Company data provided by crunchbase