Customer Service Manager jobs in United States
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RYZE · 4 hours ago

Customer Service Manager

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level

RYZE is a fast-growing, mission-driven team passionate about wellness, innovation, and building a brighter future together. They are seeking an experienced Customer Service Manager to lead and enhance their global customer and partner experience, overseeing daily operations and driving operational excellence across all customer touchpoints.

E-CommerceFood and Beverage

Responsibilities

Set clear goals, coach, and develop team members to maximize engagement, growth, and performance
Foster a collaborative, positive, and high-performance team culture
Guide the team in resolving complex customer escalations with empathy and accuracy
Communicate departmental goals, performance expectations, and key updates consistently
Oversee daily operations across global contact centers, ensuring adherence to SLAs and quality standards
Manage schedules and staffing plans to ensure optimal coverage, especially during peak periods
Monitor customer interactions to ensure compliance with QA standards and brand guidelines
Lead process-improvement initiatives that eliminate customer pain points and increase operational efficiency
Track and analyze KPIs such as response time, resolution time, CSAT, and NPS
Use customer insights and analytics to refine workflows and improve team performance
Prepare and present performance reports, trend analysis, and recommendations to leadership
Partner with Training and QA teams to support onboarding and ongoing development
Implement coaching frameworks, QA best practices, and structured performance management processes
Collaborate cross-functionally to address recurring issues, improve processes, and elevate the customer experience
Stay informed on industry best practices, emerging tools, and service innovations to elevate team capabilities

Qualification

Customer service managementData analysisProject managementProcess optimizationKPI-driven decision-makingLeadershipCross-functional collaborationCoachingTeam-buildingCustomer service platformsCommunication

Required

High school diploma required; Bachelor's degree preferred
Experience leading customer service teams or similar operational environments, with strong communication and the ability to lead confidently in a fast-paced setting
Ability to manage daily operations while driving long-term performance improvements
Strong background in project management, process optimization, and workflow redesign
Excellent leadership, coaching, and team-building capabilities
Skilled in data analysis and KPI-driven decision-making
Exceptional communication and cross-functional collaboration skills
Experience with customer service platforms and CRMs such as Zendesk, Gorgias, or similar
Ability to thrive in fast-paced, dynamic, and evolving environments

Preferred

Bachelor's degree preferred
Experience leading outsourced or multi-site teams strongly preferred

Company

RYZE

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RYZE is redefining the way people start their days. We believe coffee should do more than just wake you up—it should nourish your body and mind.
dateFounded in 2020
location
Boston, Massachusetts, USA
people-size11-50 employees
web-link
https://www.ryzesuperfoods.com/

Funding

Current Stage
Early Stage
Total Funding
$2.15M
Key Investors
PS27 Ventures
2022-03-28Seed· $1.5M
2021-07-20Seed· $0.65M

Recent News

PR Newswire
RYZE Launches Nationwide at Target, Marking the Brand's First National Retail Launch
2026-01-09
BBB NATIONAL PROGRAMS
Ryze Superfoods Voluntarily Discontinues Health Claims for RYZE Mushroom Coffee and Matcha Following National Advertising Division Inquiry
2025-09-12
EIN Presswire
Adaptogen Coffee Market to Reach USD 2.13 Billion by 2035, Fueled by Demand for Stress-Relief & Functional Beverages
2025-08-21
Company data provided by crunchbase