Didi Hirsch Mental Health Services · 9 hours ago
Crisis Referral Resource Coordinator
Los Angeles, CA
Full-time
Hybrid
Mid Level
$71K/yr - $82K/yr
4+ years expDidi Hirsch Mental Health Services is a nonprofit organization that has been a leader in mental health and crisis care since 1942. As a Crisis Referral Resource Coordinator, you will work with the crisis line team to enhance and modernize resources for those seeking help, requiring collaboration with various stakeholders and a commitment to improving crisis referral processes.
Health CareMedicalMental HealthNon ProfitWellness
Responsibilities
Conduct systematic evaluation of existing crisis line referral resources and database structure with resulting report recommendations for improvements made to Assistant Program Director, as well as Crisis Line clinical and Operational leadership
Develop process for tracking and reporting utilization of current resources by crisis line staff
Partner with the Research and Evaluation Department to establish process for identifying help-seeker disposition or demographic trends that inform opportunities to expand crisis referral resources
Independently identify through leads and deliver formal recommendations for new partnership needs to the Training and Community Outreach division to expand resource base
Assess and frequently update Didi Hirsch’s Intranet resources and information specifically related to the Suicide Prevention Center (SPC) Crisis Line
Create and disseminate monthly, highly focused resource newsletters for crisis line staff to increase counselor awareness of tools, tip-sheets, and referral partners
Serve as primary point of contact with the statewide administrator for 988 in relation quarterly 988 Crisis Line contract deliverables related to the uploading of relevant Didi Hirsch referral resources into a statewide 988 referral database. Exercises autonomous authority over referral resource standards, inclusion criteria, and submission approval for statewide 988 databases
Support the efforts of Didi Hirsch’s SAMHSA 988 Tribal Response subcontract and our organization’s Tribal Communities Outreach Manager by building ongoing collaborative relationships with other CA988 centers, tribal health departments and other behavioral health organizations for the purpose of expanding and sharing crisis referral resources that support American Indian and Alaska Native populations
Attend, participate, lead and/or facilitate routinely scheduled meetings as requested or required for the program, division, or Agency
Interface with related community agencies representing Didi Hirsch, and attend meetings as scheduled and/or needed to include regional Suicide Prevention Coalition, state and national 988-focused, key performance indicator, and infrastructure meetings
Responsible for assigned key performance indicators
Foster a collaborative team environment, addressing challenges where appropriate, and driving performance to achieve organizational objectives
Develop, implement, and maintain organizational policies and standards governing crisis referral resources, data integrity, and interdepartmental and interagency partnerships
Accountable for statewide referral resource strategy outcomes, data quality, and alignment
Regularly brief leadership and recommend organizational direction based on independent analysis
Qualification
Required
Must be 18 years of age or older
Minimum of a bachelor's degree or 4 years of project management experience is required
Advanced analytical and decision-making skills
Demonstrate highly effective and professional communication skills that will represent Didi Hirsch well to external agencies
Ability to clearly present ideas, information, and viewpoints clearly, both verbally and in writing
Demonstrate project management skills including planning, developing timelines and implementation of projects
Ability to collaborate across departments and with partner organizations with a smile, empathy and stay true to the Didi Hirsch mission
Proficient in the use of the personal computer, including Microsoft Office Suite, including Word, Excel, and PowerPoint, with the ability to create documents, spreadsheets, and presentations efficiently
Adapt to changing needs by acquiring new skills and knowledge
Know and comply with Agency policies and procedures, HIPAA, DMH policies and documentation guidelines, and other state, federal regulations relating to quality assurance and improvement
Preferred
Direct experience working on or supporting mental health crisis lines is strongly preferred
Benefits
Loan repayment programs
Company
Didi Hirsch Mental Health Services
Didi Hirsch Mental Health Services is a non-profit firm that promotes child outpatient mental health and family reinforcement services.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Rare Impact Fund
2021-08-16Grant
Leadership Team
Kristine Santoro, Ph.D.
Chief Operating Officer
Sarah Baxley
Chief Of Staff, Office of the CEO
Recent News
The Los Angeles Post
2025-08-23
Los Angeles Daily News
2024-04-10
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